Reservation & Booking ManagementPurpose
1.2. Automating confirmation helps reduce staff workload, ensures guests receive accurate check-in details, and enhances guest experience.
1.3. Automatedly send reminders, special instructions, or access codes, reducing manual follow-up and errors.
1.4. Automation enables systemized tracking and confirmation, providing documentation for compliance and auditing.
Trigger Conditions
2.2. Update in reservation status to "confirmed".
2.3. Customer contact details are entered or updated.
2.4. Scheduled trigger for pre-check-in reminders or last-minute confirmations.
Platform Variants
3.1.1. Feature/Setting: Use Messages API, automatedly send room confirmation SMS.
3.1.2. Sample: Configure API with guest phone data; trigger on "booking completed".
3.2. SendGrid
3.2.1. Feature/Setting: Automate email confirmation via Mail Send API.
3.2.2. Sample: Set dynamic templates, trigger with customer email.
3.3. Mailgun
3.3.1. Feature/Setting: Automator for confirmation via /messages endpoint.
3.3.2. Sample: Use booking parameters to fill hotel-specific content.
3.4. Amazon SES
3.4.1. Feature/Setting: Automate transactional emails using SendEmail function.
3.4.2. Sample: Set up with hotel reservation software webhook.
3.5. Outlook 365
3.5.1. Feature/Setting: Automate confirmation emails via Graph API sendMail.
3.5.2. Sample: Set automator to trigger when calendar is changed.
3.6. Gmail
3.6.1. Feature/Setting: Automate sending with Gmail API’s messages.send.
3.6.2. Sample: Create draft template, auto-send on new booking.
3.7. MessageBird
3.7.1. Feature/Setting: SMS automation through Conversations API.
3.7.2. Sample: Connect booking logic to contacts, automate SMS send.
3.8. Nexmo (Vonage)
3.8.1. Feature/Setting: SMS API automates confirmation notifications.
3.8.2. Sample: Integration via webhook from booking database.
3.9. Plivo
3.9.1. Feature/Setting: Automator via Messages API for instant SMS.
3.9.2. Sample: Triggered by reservation insert in system.
3.10. Slack
3.10.1. Feature/Setting: Automated booking alerts via chat.postMessage.
3.10.2. Sample: Automating notifications to staff on each reservation.
3.11. Microsoft Teams
3.11.1. Feature/Setting: Automator for notifications using webhook.
3.11.2. Sample: Automatedly post booking info to bookings channel.
3.12. WhatsApp Business API
3.12.1. Feature/Setting: Automate guest confirmations via sendMessage.
3.12.2. Sample: Booking status triggers WhatsApp template.
3.13. Telegram
3.13.1. Feature/Setting: Automate guest confirmations through sendMessage.
3.13.2. Sample: Telegram bot links to reservation events.
3.14. HubSpot
3.14.1. Feature/Setting: Automated workflow email/SMS on deal stage update.
3.14.2. Sample: URL of booking forms triggers automation.
3.15. Salesforce
3.15.1. Feature/Setting: Automate with Process Builder sending email alert.
3.15.2. Sample: Reservation object “confirmed” triggers workflow.
3.16. Zoho CRM
3.16.1. Feature/Setting: Workflow Rule automates email/SMS.
3.16.2. Sample: Set rule for “booking status” update.
3.17. Freshdesk
3.17.1. Feature/Setting: Automate customer notification via email/SMS integration.
3.17.2. Sample: Reservation ticket triggers custom workflow.
3.18. ActiveCampaign
3.18.1. Feature/Setting: Automator sends email/SMS when contact enters new list.
3.18.2. Sample: Booking form feed triggers automation.
3.19. Pabbly Connect
3.19.1. Feature/Setting: Automate cross-app trigger-action for bookings.
3.19.2. Sample: Booking in PMS triggers Pabbly workflow for SMS/email.
3.20. Zapier
3.20.1. Feature/Setting: Multi-step automatable workflow for messaging.
3.20.2. Sample: PMS “new booking” event triggers email and SMS apps.
Benefits
4.2. Automation reduces human error, lost reservations, and improves accuracy.
4.3. Automator keeps guests updated, boosting trust and hospitality ratings.
4.4. Automated confirmation supports audit trails and compliance requirements.
4.5. Automating reminders increases on-time arrivals and better resource use in love hotels.