Customer feedback request workflow after dining

Purpose

1.1. Automate post-dining customer engagement by sending feedback requests, capturing reviews, and analyzing real-time guest satisfaction data.
1.2. Automates collection of structured and unstructured feedback for continuous improvement in Catalonian cuisine service.
1.3. Automate follow-up surveys, monitor Net Promoter Score (NPS), and trigger retention or recovery workflows for dissatisfied guests.
1.4. Enables automators to schedule, personalize, and escalate customer feedback as part of automated reservation and customer management operations.

Trigger Conditions

2.1. Automatedly triggers after reservation completion timestamp in POS or reservation system.
2.2. Automate on payment confirmation or upon guest check-out status.
2.3. Automates initiation based on dining segment (lunch/dinner/event).
2.4. Can be further automated by receipt of dine-in completion event (API/webhook).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automated SMS feedback request via Messaging API—Configure to trigger personalized SMS post-dining.
3.2. SendGrid
• Feature/Setting: Automate email outreach using Marketing Campaign API; auto-populate customer details in templates.
3.3. WhatsApp Business Cloud API
• Feature/Setting: Automates rich-media feedback requests using WhatsApp template messages.
3.4. Mailchimp
• Feature/Setting: Automated post-dining survey campaign via transactional email automation workflows.
3.5. SurveyMonkey
• Feature/Setting: Automator schedules API-generated survey links custom to reservation ID.
3.6. Google Forms
• Feature/Setting: Automate feedback link dispatch using Apps Script API trigger on data uploads.
3.7. Zoho CRM
• Feature/Setting: Automated feedback request logged and tracked in Contact record workflows.
3.8. Typeform
• Feature/Setting: Automate unique survey generation with API and automate result syncing to CRM.
3.9. Salesforce
• Feature/Setting: Automated Case creation and feedback scoring for each closed reservation.
3.10. Aircall
• Feature/Setting: Automator triggers post-call feedback request via webhook following phone-based reservations.
3.11. Zendesk
• Feature/Setting: Automate support ticket creation for negative feedback, using automated triggers.
3.12. Slack
• Feature/Setting: Automatedly notifies staff channels on new feedback submission, via webhook integration.
3.13. Microsoft Teams
• Feature/Setting: Automates posting survey completion notifications to customer service chatbot channels.
3.14. Trello
• Feature/Setting: Automate feedback task card creation for each new response using the Trello API.
3.15. Monday.com
• Feature/Setting: Automate updates to customer satisfaction boards via the Monday.com API.
3.16. HubSpot
• Feature/Setting: Automator launches automated email sequence and logs all feedback automatically.
3.17. Google Sheets
• Feature/Setting: Automatically append submission data using Apps Script or Sheets API.
3.18. Freshdesk
• Feature/Setting: Automate creation of customer satisfaction tickets for follow-up.
3.19. ActiveCampaign
• Feature/Setting: Automated triggers send customized email sequences on positive/negative feedback.
3.20. Intercom
• Feature/Setting: Automates in-app feedback requests and surveys post-dining via messenger APIs.
3.21. Shopify POS
• Feature/Setting: Automate post-payment feedback links using Shopify Flow or custom webhook triggers.
3.22. JotForm
• Feature/Setting: Automate email with embedded form, triggered by restaurant POS API event.

Benefits

4.1. Automation increases feedback response rates and reduces manual staff workload.
4.2. Automates identification of unhappy guests, enabling instant recovery actions.
4.3. Automated system produces actionable data to refine Catalonian cuisine experience.
4.4. Structured automation delivers consistent messaging, timing, and brand voice post-dining.
4.5. Automating feedback at scale enhances loyalty and reputation through timely engagement.