Automated reservation confirmations and reminders

Purpose

1.1. Automate sending instant reservation confirmations to guests upon booking to ensure reliability.
1.2. Automate reminders before the reservation time to reduce no-shows and enhance guest experience.
1.3. Automate multi-channel messaging (SMS, email, WhatsApp) to improve guest communication efficiency.
1.4. Automate capture of customer responses (confirm, cancel, reschedule) for seamless reservation management.
1.5. Automate integration with POS and CRM to update guest visit history and preferences for marketing automation.
1.6. Automate escalation of unconfirmed reservations to staff for proactive follow-up, reducing lost revenue.

Trigger Conditions

2.1. New reservation is created manually or via online reservation platform.
2.2. Reservation modification or rescheduling event is detected.
2.3. Event time-based triggers (24 hours/2 hours before, etc.) automate reminder dispatch.
2.4. Manual override or staff-driven batch reminder automation.
2.5. Guest reply received automates downstream actions (confirmation, cancellation workflows).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: API v2010—send automated SMS confirmations; sample config: /Messages resource with reservation text payload.

3.2. SendGrid
• Feature/Setting: Mail Send API—automates HTML email confirmations; configuration uses dynamic templates and single-send endpoints.

3.3. Mailgun
• Feature/Setting: /messages endpoint—automated transactional emails; configure with recipient, subject, confirmation content.

3.4. WhatsApp Business API
• Feature/Setting: /messages—automator for confirmation/reminder messages; pre-approved template config.

3.5. Slack
• Feature/Setting: Incoming Webhooks—automate staff notifications for escalations or unconfirmed reservations.

3.6. Telegram Bot API
• Feature/Setting: /sendMessage—automates reminders to guests or group for internal staff alerts.

3.7. HubSpot
• Feature/Setting: Workflows—automate confirmation/reminder emails via Contact properties triggers.

3.8. Salesforce
• Feature/Setting: Process Builder/Flows—automate reservation-related communications via Email Alerts.

3.9. Google Calendar API
• Feature/Setting: Events.insert—automates calendar invites for reservations and automated reminders.

3.10. Microsoft Outlook Graph API
• Feature/Setting: /me/events—automator for calendar-based email reminders.

3.11. Zapier
• Feature/Setting: Zaps—automates multi-platform flows using 'New Reservation' as a trigger; connect messaging and CRM apps.

3.12. ActiveCampaign
• Feature/Setting: Automation builder—automate contact tagging and personalized confirmations/reminders.

3.13. Zoho CRM
• Feature/Setting: Workflow rules—automates email/SMS sequence after reservation creation.

3.14. ClickSend
• Feature/Setting: SMS API—automated and scheduled SMS confirmation/reminder deliveries.

3.15. MessageBird
• Feature/Setting: Flow Builder—automates multi-channel confirmations (SMS, WhatsApp, Voice).

3.16. Plivo
• Feature/Setting: SMS API—configure number and message content for instant automation.

3.17. Pabbly Connect
• Feature/Setting: Multi-step workflows—automating data routing between booking and messaging platforms.

3.18. Calendly
• Feature/Setting: Event Type Workflows—automates emails/SMS after reservation is booked.

3.19. Resy
• Feature/Setting: Partner API—automates pulling reservation data and triggering communication automation.

3.20. OpenTable
• Feature/Setting: Guest Center API—automates reservation event triggers for communication flows.

3.21. Aircall
• Feature/Setting: Integration webhook—automates triggering outbound calls or staff tasks for reminders.

3.22. Intercom
• Feature/Setting: Automated outbound messaging campaigns for reservation confirmations and follow-ups.

3.23. Viber Business Messages
• Feature/Setting: Send Message API—automates reservation-related text message delivery.

3.24. Facebook Messenger API
• Feature/Setting: /messages—automate direct reservation confirmation chats.

3.25. Shopify Flow
• Feature/Setting: Automation flows—automates notification and email triggers for reservations via custom apps.

Benefits

4.1. Automates guest communication, eliminating manual work, and saving staff hours.
4.2. Automatedly confirms reservations in real time, enhancing guest trust.
4.3. Reduces no-show rates via timely automated reminders.
4.4. Automator supports multi-channel outreach, boosting communication reach and reliability.
4.5. Automatable workflows synchronize guest data, supporting future automation for targeted marketing or loyalty programs.
4.6. Automating escalation of at-risk reservations increases table utilization and profit.
4.7. Automation provides a professional, consistent guest experience, reinforcing brand reputation in luxury dining.