Automated online reservation confirmations and reminders

Purpose

1. Automate the process of sending online reservation confirmations and reminders for Lithuanian restaurants.

2. Minimize human errors and automate guest communication for seamless customer experience.

3. Automator streamlines reservation handling, reducing staff workload and automating notifications.

4. Ensure every customer receives timely, automated confirmations and reminders, improving show-up rates and automating guest engagement.

5. Centralize all reservation interactions and automate reminders using diverse platforms and communication channels.

Trigger Conditions

1. New reservation submitted through online form, website, or third-party booking channel.

2. Modification or cancellation requests are registered.

3. A defined time interval (e.g., 24 hours or 2 hours before reservation time) met for automated reminder logic.

4. Manual staff request for automated confirmation/resending confirmation or reminder.

Platform Variants

1. Twilio SMS

• Feature/Setting: SMS API; configure automator to send SMS on reservation creation and reminders at set times.
  

2. SendGrid

• Feature/Setting: Transactional Email API; automate confirmation and reminder email templates triggered by reservation system.
  

3. Mailgun

• Feature/Setting: Email Sending API; automates outgoing confirmation and reminder emails tied to reservation events.
  

4. Gmail API

• Feature/Setting: Automated mail sending via REST API; use automator flow for personalized confirmations and reminders.
  

5. Microsoft Outlook365

• Feature/Setting: Send Mail action in automation; configure event-based automated emails to guests.
  

6. Slack

• Feature/Setting: Incoming Webhooks; automate direct notifications to staff channel when reservations are confirmed/soon.
  

7. Zapier

• Feature/Setting: Schedule and Email/SMS/CALENDAR actions; automated triggers from new reservations for multichannel reminders.
  

8. Google Calendar

• Feature/Setting: Event Insertion API; automate event creation/invite with confirmation email to guest.
  

9. WhatsApp Business API

• Feature/Setting: Automated messaging; configure templated confirmations & reminders automatically sent to customers.
  

10. Viber API

• Feature/Setting: Messaging Bot; automate reminders directly to customer’s Viber app.
  

11. Facebook Messenger Platform

• Feature/Setting: Message API, automated scripts; send auto-confirmation and pre-reservation reminders to users.
  

12. Telegram Bot API

• Feature/Setting: Automatable messaging bot; schedule confirmations and automated reminders for users.
  

13. Apple Messages for Business

• Feature/Setting: Automated messaging workflows; configure automator for confirmation and reminders.
  

14. Booking.com Partner API

• Feature/Setting: Reservation Webhooks; automate confirmation emails/SMS/reminders for external reservations.
  

15. TripAdvisor API

• Feature/Setting: Scheduled outbound messaging; automate confirmation and reminders for guests booking through platform.
  

16. Wix Bookings

• Feature/Setting: Automated notifications; configure automator to trigger Wix native or third-party channel reminders.
  

17. Square Appointments

• Feature/Setting: Notification Settings; automate queries to fetch reservation events, automate outbound reminders.
  

18. Shopify Appointments

• Feature/Setting: Automatable order/booking confirmation email and SMS; setup automator for reminders.
  

19. Calendly

• Feature/Setting: Webhooks and Email Reminders; automate confirmation and scheduled reminders linked to each booking.
  

20. Salesforce

• Feature/Setting: Process Builder & Flow; automate SMS/email reminders/confirmations for leads/contacts with a reservation.
  

21. HubSpot

• Feature/Setting: Workflow automation; setup automator for automated booking confirmation/reminder workflow.
  

22. ActiveCampaign

• Feature/Setting: Automation builder; automate confirmation/reminder emails and SMS for reservation events.
  

23. Freshdesk

• Feature/Setting: Event Automator; automated outgoing emails/SMS on ticket or event creation (repurpose for reservations).
  

24. Intercom

• Feature/Setting: Automated messages; configure automatic notification for reservations and reminders.
  

Benefits

1. Automates guest communication, reducing missed reservations and human error.

2. Ensures every reservation receives automated confirmation and timely reminders, boosting show-through rates.

3. Automator centralizes and simplifies reservation management with automated updates.

4. Increases staff efficiency by automatedly reducing redundant manual messaging.

5. Provides scalability and consistency by automating messages through leading platforms.

6. Improves customer satisfaction and loyalty via timely and reliable automated notifications.