Automated confirmation and reminder messages

Purpose

1.1. The automated confirmation and reminder messages solution for Spanish Grill restaurants automates sending booking confirmations and event reminders to patrons via SMS, email, WhatsApp, and other channels.
1.2. Purpose is to optimize restaurant operations by reducing manual outreach, minimizing no-shows, enhancing guest satisfaction, improving communication consistency, and freeing up staff resources through full automation.
1.3. Automating these touchpoints ensures uninterrupted flow of reservation and event notifications, supporting reliable attendance and effective event management.

Trigger Conditions

2.1. Reservation is created in POS, website, app, or third-party booking platform (e.g., OpenTable, Bookatable).
2.2. Event is booked or RSVP received through webform, call, or physical visit.
2.3. Scheduled dates/times reach preset intervals before event or reservation (e.g., 24 hours, 3 days, morning of).
2.4. Manual override or bulk reminder option for mass invitations or exceptional circumstances automatedly executed.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Use Programmable SMS API to automate SMS confirmations; configure send-at, retry, and status callbacks.
3.2. SendGrid
• Feature/Setting: Automate email confirmations/reminders using SendGrid Mail Send API; configure templates and scheduled sends.
3.3. WhatsApp Business API
• Feature/Setting: Automated dispatch of template-based WhatsApp notifications; configure event triggers and message templates.
3.4. Slack
• Feature/Setting: Automate notification to staff via Incoming Webhooks for new reservations or event reminders.
3.5. HubSpot
• Feature/Setting: Activate workflows with HubSpot Workflows API to trigger automated emails/SMS on new CRM records.
3.6. Mailgun
• Feature/Setting: Use Sends API to automatically email confirmations/reminders; configure DNS for domain authentication.
3.7. Gmail API
• Feature/Setting: Automate message send with messages.send endpoint; schedule via Google Apps Script.
3.8. Microsoft Outlook (Graph API)
• Feature/Setting: Automate calendar/event-based email confirmations with sendMail and calendar triggers.
3.9. Zendesk
• Feature/Setting: Automate reminder tickets/notifications for event follow-up using Triggers and Zendesk API.
3.10. Freshdesk
• Feature/Setting: Automate outbound event reminders via Freshdesk Automations and Email API.
3.11. Pushover
• Feature/Setting: Send automated push notifications to staff or guests via Pushover Messages API.
3.12. Telegram
• Feature/Setting: Automate chat bot messages to guests for confirmations using Bot API sendMessage.
3.13. Facebook Messenger
• Feature/Setting: Use Send API to automate reservation confirmations and reminders to Messenger contacts.
3.14. SMSGlobal
• Feature/Setting: Automate outbound SMS campaigns and triggers via SMSGlobal MXT API.
3.15. Plivo
• Feature/Setting: Automate SMS/voice reminders using Plivo Messaging and Voice APIs.
3.16. ClickSend
• Feature/Setting: Automatedly dispatch SMS, voice, or email messages using ClickSend API with scheduling options.
3.17. Salesforce
• Feature/Setting: Automate email/SMS reminders using Salesforce Process Builder and Messaging APIs.
3.18. Infobip
• Feature/Setting: Omnichannel confirmations/reminders via API using SMS, WhatsApp, and Viber integration.
3.19. Vonage (Nexmo)
• Feature/Setting: Automate confirmation/reminder SMS, messaging via Messages API.
3.20. ActiveCampaign
• Feature/Setting: Automate confirmation/reminder workflows with event triggers and email/SMS templates.
3.21. Zapier
• Feature/Setting: Automate cross-platform triggers—link booking system to triggers sending SMS/email with Zaps.
3.22. IFTTT
• Feature/Setting: Automate simple SMS or email reminders through event applets triggered by reservation data.

Benefits

4.1. Automates reduction in manual communication workload for Spanish Grill restaurant staff.
4.2. Automated reminders decrease reservation no-shows, boosting attendance rate and revenue.
4.3. Automation of confirmations and reminders ensures consistent guest experience and branding.
4.4. Automated communication frees staff to focus on guest service, not repetitive outreach.
4.5. Automatable system enables rapid scaling for large events with many guests.
4.6. Automated audit trails for message delivery and read receipts, supporting compliance and analytics.
4.7. Automation of multi-channel outreach (email, SMS, chat) increases engagement and reach.
4.8. Automatedly scheduled communications facilitate reliable, timely notifications regardless of staff shifts.
4.9. Automation allows for personalization and message customisation at scale, improving guest satisfaction.
4.10. Automator-driven coordinated reminders minimize double-booking, scheduling conflicts, and operational errors.