No-show and cancellation follow-up automations

Purpose

1.1. Automate post-reservation workflows for Spanish Grill restaurants to address guest no-shows and cancellations.
1.2. Automates follow-up notifications, feedback requests, and rebooking options for lost guests.
1.3. Reduces lost revenue by auto-engaging no-show customers and collecting actionable cancellation insights.
1.4. Automation increases table utilization, guest satisfaction, and informs staffing or supply adjustments.

Trigger Conditions

2.1. Reservation marked as “No Show” by host or through POS-integrated software.
2.2. Cancellations submitted via website, email, phone, or app.
2.3. Automatedly detect unconfirmed arrivals past the booking window to trigger automator flows.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Configure automated text alerts; use SMS API: POST /Messages
3.2. SendGrid
• Feature/Setting: Automates follow-up emails; use Marketing Campaigns API: POST /mail/send
3.3. Mailchimp
• Feature/Setting: Automated drip campaigns; use Automation Workflow: POST /automations
3.4. Zapier
• Feature/Setting: Connects reservation apps to triggers; use Scheduler + Email/CRM zap
3.5. HubSpot
• Feature/Setting: Automate task or email on deal stage “No Show”; use Workflow Automation API
3.6. Salesforce
• Feature/Setting: Automated process builder for follow-up tasks; use Process Builder/Flows
3.7. ActiveCampaign
• Feature/Setting: Automates follow-up sequences; use Automations builder
3.8. Intercom
• Feature/Setting: Automated in-app or email messaging; use Series Automator
3.9. Google Calendar
• Feature/Setting: Automation via event status check; use Calendar API, watch for declined/no response
3.10. Microsoft Power Automate
• Feature/Setting: Automated triggers from Outlook/Forms; use "When an event is cancelled" trigger
3.11. Typeform
• Feature/Setting: Automates feedback survey send-out; Webhooks: POST on trigger
3.12. Slack
• Feature/Setting: Automated staff notifications; Incoming Webhooks or Bot for #reservations
3.13. WhatsApp Business API
• Feature/Setting: Automated rebooking/reminder messages; POST /messages for templates
3.14. AirTable
• Feature/Setting: Automate record update on status change; Automations: When record changes
3.15. Notion
• Feature/Setting: Automates task card creation; API: POST /pages (trigger on no-show record)
3.16. Booking.com (Partner API)
• Feature/Setting: Automated reservation status sync; endpoint: /bookings/notifications
3.17. OpenTable
• Feature/Setting: Automated customer notifications; API triggers on reservation status
3.18. Square Appointments
• Feature/Setting: Automates no-show/cancellation comms; Calendar synced triggers and Notifications API
3.19. Toast POS
• Feature/Setting: Automates guest status updates; Toast API for event change webhook
3.20. Pabbly Connect
• Feature/Setting: Automates multi-app workflows; schedule automator for reservation status
3.21. Google Sheets
• Feature/Setting: Automatedly logs no-show/cancellations for reporting; Google Apps Script for triggers
3.22. Zoho CRM
• Feature/Setting: Automates email/call tasks via Workflow Automation; triggers on contact status
3.23. Calendly
• Feature/Setting: Automates communications on meeting status; Webhooks and reminder configurations
3.24. Facebook Messenger (Graph API)
• Feature/Setting: Automated follow-up chat for cancellations; POST /me/messages

Benefits

4.1. Automates reduction in guest attrition after missed bookings.
4.2. Recaptures revenue via automated re-engagement and rebooking automations.
4.3. Automates feedback capture for continual service optimization.
4.4. Enables automated, scalable, and error-free guest communications.
4.5. Automation of staff roster and kitchen inventory based on real-time cancellations or no-shows, optimizing operational costs.