Reservation & Event ManagementPurpose
1.2. Automates cross-referencing of incoming reservations with a VIP database in real time.
1.3. Trigger automated notifications or alerts to floor staff and management upon VIP booking match.
1.4. Automate generation of detailed guest profile, dining preferences, and alert routing to ensure VIP service execution.
1.5. Enables automated historical tracking of VIP visits, meal favorites, and special requests for future enhancements.
Trigger Conditions
2.2. Reservation name, email, or phone automatedly matches VIP list.
2.3. Event booking with flagged guests (corporate, celebrity, or high-spend patrons) initiates VIP recognition automation.
2.4. Walk-in check-in triggers automation lookup using guest credentials at host stand.
Platform Variants
3.1. Salesforce CRM
• Feature/Setting: Use Contact API and Flow Builder to automate cross-check on reservation create event.
3.2. Oracle Hospitality (OPERA Cloud)
• Feature/Setting: Configure automated Webhook triggers and OPERA APIs to recognize and alert on VIP guest status.
3.3. OpenTable
• Feature/Setting: Automate using Guest Center API to detect VIPs on reservation booking.
3.4. SevenRooms
• Feature/Setting: Automated Guest Tag feature links with notification APIs for internal staff push.
3.5. Twilio SMS
• Feature/Setting: Configure automated messaging via Twilio Programmable SMS API for staff alert delivery.
3.6. Slack
• Feature/Setting: Use Slack Incoming Webhooks API to automate staff channel notifications on VIP detection.
3.7. Microsoft Teams
• Feature/Setting: Leverage Teams Incoming Webhook connectors to automate alert postings.
3.8. Toast POS
• Feature/Setting: Integrate Toast Partner Connect API for automated guest recognition triggers at POS.
3.9. Square Appointments
• Feature/Setting: Automated use of Square Appointments API with webhooks for guest match and alert.
3.10. Zapier
• Feature/Setting: Automated workflows connecting reservation APIs to alert endpoints across services.
3.11. Google Workspace
• Feature/Setting: Use Google Apps Script to automate email, calendar, or chat notifications.
3.12. Gmail
• Feature/Setting: Automated Email API or filters to push VIP notifications to selected staff addresses.
3.13. HubSpot
• Feature/Setting: Automated workflow in Marketing Automation tool to segment VIPs and notify.
3.14. Mailgun
• Feature/Setting: Automated transactional emails are sent on VIP events using Mailgun API.
3.15. ServiceNow
• Feature/Setting: Incident API to automate ticketing/alerting when VIPs are scheduled.
3.16. Zendesk
• Feature/Setting: Automation triggers send staff tickets and notifications on VIP event creation.
3.17. SendGrid
• Feature/Setting: Automated VIP alert emails via SendGrid Mail Send API or Automation Templates.
3.18. Microsoft Power Automate
• Feature/Setting: Automates reservation event flows using connector-based rule sets.
3.19. Intercom
• Feature/Setting: Use automated message triggers to alert customer support if VIP guest books.
3.20. PagerDuty
• Feature/Setting: Set up incident API automation to notify on-call managers for high-profile bookings.
3.21. Airtable
• Feature/Setting: Airtable Automations trigger rules on new VIP entries, sending notifications to staff.
3.22. WhatsApp Business API
• Feature/Setting: Automated WhatsApp message alerts for VIP bookings to selected group chats.
3.23. Pipedrive
• Feature/Setting: Workflow automation for CRM deal stages transforming to VIP event notifications.
Benefits
4.2. Easier automating of personalized service, resulting in stronger customer satisfaction.
4.3. Automates and centralizes alerting, reducing manual tasks and improving response time.
4.4. Aggregates guest behavior data for automatable future segmentation and marketing automation.
4.5. Enables cross-platform automation, scaling VIP management processes for multiple venues.