Table assignment and floor plan optimization automation

Purpose

1.1. Automate real-time reservation handling for optimal table assignments based on guest preferences, party size, and table availability
1.2. Dynamically optimize floor plans in response to reservations, walk-ins, and special requests, improving guest flow, utilization, and experience
1.3. Synchronize with POS, guest feedback, and waitlist data to proactively adjust seats and reduce bottlenecks
1.4. Minimize manual coordination by providing automated visual floor updates and instant staff notifications
1.5. Collect analytics on seating patterns, dwell times, and guest preferences for ongoing optimization

Trigger Conditions

2.1. New reservation created/edited/cancelled
2.2. Walk-in guest arrival or check-in
2.3. Party departure, table status change, or clean-ready signal
2.4. Special request or VIP flag in reservation notes
2.5. Threshold reached for occupancy, time slots, or waitlist length
2.6. API/webhook event from online booking engine, POS, or hostess app

Platform Variants

3.1. OpenTable
• API: Bookings Webhook — configure to POST reservation events for automation
3.2. Resy
• Integration: Resy API — set up triggers for reservation add/edit/cancel in real time
3.3. SevenRooms
• API: Webhooks endpoint – subscribe to reservation and table status changes
3.4. Toast POS
• Feature: Table Status updates endpoint — monitor tables becoming free or assigned
3.5. Salesforce
• Function: Process Builder — create automated flows from guest booking data entries
3.6. Microsoft Power Automate
• Connector: Outlook/Google Calendar — instant detection when reservation slots are filled
3.7. Google Cloud Functions
• API Trigger: On HTTP request (from reservations) — auto-run optimization scripts
3.8. Zapier
• Feature: Webhook/Catch Hook — relay booking and table availability data
3.9. Twilio
• SMS API: Notify staff/guests on new assignments or table ready status
3.10. SendGrid
• Function: Auto-email reservation confirmations and changes
3.11. Mews PMS
• API: Reservation Hooks to update room/table layouts dynamically
3.12. Trello
• Power-Up: Create and update cards per reservation status for hostess team
3.13. Slack
• Bot/API: Push real-time messages for table optimization alerts
3.14. Airtable
• Automation: User script to recalculate and update seating chart views
3.15. HubSpot
• Workflow: Create tickets/tasks for special guest requests or dietary notes
3.16. MongoDB Atlas
• Trigger: On reservation document insert/update — run aggregation for optimization
3.17. iZettle by Zettle
• API: Send sales/turnover per table to analyze and adjust assignments
3.18. Qmatic
• Orchestration: Manage guest journeys and connect to virtual queue events
3.19. Synkwise
• Resident assignment API — reflects live table shuffling to handheld terminals
3.20. Google Maps API
• Feature: Geolocation estimation of guest arrival times for pre-assignment
3.21. Monday.com
• Automation: Automate workflow status for table, waitlist, and cleaning coordination
3.22. Tableau
• Data pipeline: Update dashboards on table occupancy and optimization results

Benefits

4.1. Minimize over- or under-seating through instant, data-driven optimization
4.2. Reduce guest wait times and improve perception of service efficiency
4.3. Lower manual workload, fewer assignment conflicts, and improved team coordination
4.4. Enable proactive accommodation of special requests and VIP guests
4.5. Provide continuous analytics and insights for refinements
4.6. Align guest experience with operational objectives, boosting reviews and return rates