Group booking coordination and communication

Purpose

1. Automate group booking coordination and multiparty communications for American restaurant reservations, managing confirmations, updates, dietary preferences, split billing, reminders, and post-visit feedback for all guests simultaneously across diverse channels to ensure a seamless group dining experience while reducing manual workload and eliminating errors.

Trigger Conditions

1. Group booking is made via webform, phone, email, or external partner.

2. Modification or cancellation request of group reservation.

3. Changes in group size, seating preferences, or special requests received.

4. Reminder or update required (e.g., 24 hours before reservation).

5. Post-dining follow-up/feedback campaign triggered.

Platform Variants

1. Twilio SMS

• Feature/Setting: Use Programmable Messaging API to send booking confirmation, group updates, or reminders to all provided phone numbers.
  
• Sample: Configure POST to /Messages with reservation details and group guest numbers array.
  

2. SendGrid

• Feature/Setting: Use Mail Send API to deliver coordinated booking emails, updates, and reminders to multiple guest emails.
  
• Sample: POST to /mail/send with dynamic template for group reservations.
  

3. Google Calendar

• Feature/Setting: Use Events API to create and update calendar invites for all guests; respond to RSVP changes automatically.
  
• Sample: POST to /calendars/events with guest list.
  

4. Slack

• Feature/Setting: Incoming Webhooks or Conversations API to notify restaurant team channels on group booking status changes or special guest requests.
  
• Sample: POST with JSON payload for alert.
  

5. Microsoft Teams

• Feature/Setting: Teams Bot Framework to deliver alerts or message updates to staff channels during key booking events.
  
• Sample: Configure proactive message flow using Bot API.
  

6. WhatsApp Business API

• Feature/Setting: Send pre-approved group notifications, reminders, and confirmations to guest numbers using API Templates.
  
• Sample: POST templated message to group participant numbers.
  

7. HubSpot CRM

• Feature/Setting: Workflows API to associate group reservations with multiple contacts and automate group communications.
  
• Sample: PATCH to /contacts/{vid} for each group guest with reservation ID.
  

8. Salesforce

• Feature/Setting: Use Campaign Management and Messaging API to log, track, and communicate with all group attendees in a booking.
  
• Sample: Add Leads/Contacts to Campaign via API.
  

9. Mailchimp

• Feature/Setting: Create segmented group audience, trigger campaign for pre-event and post-event messages via Campaigns API.
  
• Sample: POST to /campaigns with group-specific template.
  

10. Zoho CRM

• Feature/Setting: Custom Workflow Rules and Email Templates for bulk guest communication on group bookings.
  
• Sample: POST Email via API to all group contacts.
  

11. Microsoft Outlook

• Feature/Setting: Graph API to send and update calendar invites, and distribute booking communications to all email guests.
  
• Sample: POST Event with attendees.
  

12. Aircall

• Feature/Setting: API to log client and guest calls related to booking, and trigger workflows for group communications.
  
• Sample: POST to /calls with reservation context.
  

13. Facebook Messenger API

• Feature/Setting: Use Send API to notify guests and confirm booking changes or dietary requests in Messenger group thread.
  
• Sample: Send message to multiple recipient IDs.
  

14. Intercom

• Feature/Setting: Auto message campaigns for all group booking contacts and manage responses within Inbox.
  
• Sample: POST campaign trigger API for reservation group.
  

15. Zapier

• Feature/Setting: Multi-step zap to integrate triggers between booking apps, CRM, and communication channels.
  
• Sample: Trigger on new group booking à actions across mail/SMS/invites.
  

16. Google Sheets

• Feature/Setting: Sheets API to maintain real-time guest list for group booking, track RSVP status, and trigger updates.
  
• Sample: Update Row on RSVP receipt.
  

17. Stripe

• Feature/Setting: Payment Intents API for group deposit or split payment link, notification to all payers.
  
• Sample: Create payment intent for partial/group payment and share URL.
  

18. DocuSign

• Feature/Setting: Send Document API to distribute group booking contracts or waivers for digital signature to all guests.
  
• Sample: POST envelope to group emails.
  

19. Typeform

• Feature/Setting: Responses API to collect and process group responses for preferences, restrictions, or special needs.
  
• Sample: Fetch new responses and parse for reservation context.
  

20. monday.com

• Feature/Setting: Create group booking board or item, use automation recipes to assign staff and send notifications.
  
• Sample: POST item with guest/booking fields and trigger notifications.
  

21. Eventbrite

• Feature/Setting: API to create closed event for group, send invite links to all guests, and track RSVPs and attendance.
  
• Sample: Create new event and invite guest list.
  

Benefits

1. Eliminates manual errors and tedious coordination in group bookings.

2. Speeds up all guest communications for confirmations, reminders, and updates.

3. Enables unified guest profiles for preferences and seating.

4. Facilitates seamless split billing and digital agreements.

5. Boosts guest satisfaction through consistent, timely messaging and personalized follow-ups.