Reservation reminders to guests

Purpose

 1.1. Automate sending timely reservation reminders to guests via multiple channels (SMS, email, WhatsApp, voice)—reducing no-shows and improving guest communication.
 1.2. Reminders include reservation details, special instructions, and options to confirm, modify, or cancel.
 1.3. Customizes timing, message templates, and communication channel based on guest preference and booking tool integration.

Trigger Conditions

 2.1. Scheduled based on reservation date/time (e.g., 24 hours, 2 hours prior).
 2.2. Triggered upon new reservation entry or update in POS/booking system.
 2.3. Initiates when guest data includes valid contact info.

Platform Variants

 3.1. Twilio SMS
  • Feature: Programmable Messaging API, use `/Messages` endpoint
  • Configure sender number, message template, dynamic reservation fields, send time.

 3.2. SendGrid Email
  • Feature: Mail Send API
  • Send personalized emails via `/mail/send`, set reservation data in dynamic template fields.

 3.3. WhatsApp Business API
  • Feature: Message Template
  • Configure pre-approved reservation reminder template, schedule send via `/messages` endpoint.

 3.4. Slack
  • Feature: Incoming Webhooks
  • Post reminders to designated channels/user DMs for internal staff alerts.

 3.5. Google Calendar
  • Feature: Events API
  • Create/send event invites with reminders to guests’ emails when reservation is booked.

 3.6. Microsoft Outlook
  • Feature: Calendar V3 API
  • Insert event with reminder and guest email to auto-send notification.

 3.7. Mailchimp
  • Feature: Campaign Trigger API
  • Automate email workflows upon reservation entry, map guest data to campaign list.

 3.8. HubSpot
  • Feature: Workflow Automation
  • Trigger reservation follow-up via contact workflows, email or SMS module.

 3.9. ActiveCampaign
  • Feature: Automations
  • Initiate reminder sequences using reservation event triggers and guest segmentation.

 3.10. Pipedrive
  • Feature: Activities API
  • Create activities with reminders tied to guest contact at reservation time.

 3.11. Zapier
  • Feature: SMS/Email integrations
  • Multi-platform relay—triggered by restaurant reservation system webhook.

 3.12. Salesforce
  • Feature: Process Builder/Flows
  • Automate outbound communications using reservation record events.

 3.13. Facebook Messenger
  • Feature: Send API
  • Push reminders directly to guests via chatbot with confirm/cancel interaction.

 3.14. Aircall
  • Feature: Click-to-call trigger
  • Schedule auto calls or reminders to guests for voice confirmation.

 3.15. Botpress
  • Feature: Automated chat bots
  • Deliver reminders, collect replies in guest’s preferred messaging app.

 3.16. Plivo
  • Feature: SMS API
  • Configure message send with reservation data, schedule via `messages` endpoint.

 3.17. Sendinblue
  • Feature: Transactional Email/SMS
  • Trigger campaigns or transactional messages using their API endpoints.

 3.18. Intercom
  • Feature: Messages API
  • Push in-app or email reminders to profiles tagged as guests with reservations.

 3.19. Google Sheets
  • Feature: Apps Script scheduled triggers
  • Parse reservations and mail guests at programmed intervals.

 3.20. Zendesk
  • Feature: Triggers/Automations
  • Email reminders generated from ticketing events linked to guest bookings.

Benefits

 4.1. Reduces reservation no-shows and last-minute cancellations.
 4.2. Increases staff efficiency; eliminates manual reminder tasks.
 4.3. Personalizes guest communication, increasing satisfaction.
 4.4. Captures real-time guest confirmations/modifications for better table management.
 4.5. Provides multi-channel outreach, ensuring preferred communication.
 4.6. Automates analytics of delivery and response rates for reservation reminders.