Reservation & Guest ManagementPurpose
1.2. Automatedly accommodate party size, reservation preferences, VIP status, table turnover rates, and server workload for optimized allocation.
1.3. Enable an automator for seamless, real-time guest seating adjustments using reservation and walk-in flows.
1.4. Integrate automatable logic to manage last-minute changes, cancellations, and special requests efficiently.
1.5. Support operational automation across peak periods by dynamically assigning or reassigning tables.
Trigger Conditions
2.2. Walk-in guest check-in automates re-running optimization logic.
2.3. Reservation modification or cancellation triggers automated reassignment of tables.
2.4. Table status change (cleaned, exited, no-show) automatically initiates seating re-evaluation.
2.5. Specific times (e.g., shift change, lunch/dinner start) automate full schedule optimization.
Platform Variants
• Feature/Setting: Reservation Webhooks—configure automated notifications for new and changed bookings.
3.2. Resy
• Feature/Setting: Reservation API—automated retrieval and updating of table assignments for real-time changes.
3.3. SevenRooms
• Feature/Setting: Table Management API—automate seat assignment and table turn optimization.
3.4. Toast POS
• Feature/Setting: Order API—automated integration for live table status and server assignment data.
3.5. Square for Restaurants
• Feature/Setting: Reservations API—automated event trigger for new bookings and cancellations.
3.6. Zenoti
• Feature/Setting: Scheduling Webhooks—automate resource assignment notifications instantly.
3.7. Salesforce
• Feature/Setting: Service Cloud—automate guest and reservation workflow updates using process builder.
3.8. Google Sheets
• Feature/Setting: Sheets API—automate logging and updating of table assignment statuses dynamically.
3.9. Zapier
• Feature/Setting: Multi-step Zaps—configure an automation to connect reservation platforms with table management systems.
3.10. Microsoft Power Automate
• Feature/Setting: Automated Flows—automate assignment recalculation from bookings across systems.
3.11. Zoho CRM
• Feature/Setting: Workflow Automation—automates updates to guest records and seating preferences.
3.12. Twilio
• Feature/Setting: Programmable SMS—automates SMS notifications to guests on table readiness or changes.
3.13. SendGrid
• Feature/Setting: Transactional API—automatedly emails confirmations or updates for reservations.
3.14. Slack
• Feature/Setting: Incoming Webhooks—automated updating of host/management channels with table assignment changes.
3.15. Trello
• Feature/Setting: Automation Rules—automates moving cards/tables between statuses as guests are assigned.
3.16. AirTable
• Feature/Setting: Script Automations—automatedly re-orders and updates available tables with each trigger.
3.17. Monday.com
• Feature/Setting: Automation Recipes—automates notification or status change when tables are freed or booked.
3.18. DocuSign
• Feature/Setting: PowerForms—automates capturing guest-specific agreements or COVID declaration on site.
3.19. HubSpot
• Feature/Setting: Workflow Automation—automated guest journey updates and preferences for future optimization.
3.20. Mailchimp
• Feature/Setting: Automated Email Journeys—automates post-dining feedback or promotion to optimize return flows.
3.21. Intercom
• Feature/Setting: Bots API—automatedly handle guest inquiries on wait times or preferences in real-time.
3.22. Calendly
• Feature/Setting: Scheduled Events Webhook—automates reservation intake into core optimization logic.
Benefits
4.2. Automatedly reduces wait times, enhancing guest experience and satisfaction.
4.3. Automates communication, keeping guests and staff instantly updated on table assignment changes.
4.4. Automator minimizes manual errors, achieving peak operational efficiency.
4.5. Enable consistently automated, data-driven decisions for long-term throughput gains.
4.6. Frees staff for value-added activities through end-to-end automation of table management.