Reservation & Guest ManagementPurpose
1.2. Enable automator workflows to promptly notify guests and staff about reservation status via SMS, email, phone, or apps, ensuring guests are informed and schedules are optimized.
1.3. Minimize human error, automate repetitive messaging tasks, and automate guest engagement to boost satisfaction and operational efficiency.
Trigger Conditions
2.2. Received reservation status update through website, app, phone, or partner platforms.
2.3. Manual status update by staff on management dashboard triggers the automator.
2.4. Scheduled batch daily check for pending reservations needing notice automation.
Platform Variants
• Feature/Setting: Automate sendMessage API; configure to trigger upon reservation status update; sample: `{to: guest_number, body: confirmation_text}`
3.2. SendGrid
• Feature/Setting: Automate mail/send endpoint; personalize email template with reservation details; sample: `POST /mail/send with JSON body`
3.3. Mailchimp
• Feature/Setting: Automate triggered email campaign; connect with CRM/reservation input as trigger.
3.4. WhatsApp Business API
• Feature/Setting: Automate messages.send; send pre-approved notification templates to guests upon reservation events.
3.5. Plivo
• Feature/Setting: Automate SMS API; configure automation for reservation notice using Plivo's messaging endpoint.
3.6. Slack
• Feature/Setting: Automate message posting to staff channel via chat.postMessage; notify hosts of cancellations/confirmations.
3.7. Microsoft Teams
• Feature/Setting: Automate action card via webhook; send instant reservation updates to relevant channels.
3.8. Outlook 365
• Feature/Setting: Automate automated email using Graph API /outlook/sendMail when reservation status changes.
3.9. Zapier
• Feature/Setting: Automate multi-step automation to connect reservation app and email/SMS platforms.
3.10. Google Calendar
• Feature/Setting: Automate event confirmation/cancellation emails via Calendar API push notifications.
3.11. ActiveCampaign
• Feature/Setting: Automate contact tagging and automated email when reservation status updates.
3.12. Constant Contact
• Feature/Setting: Automate triggered email campaigns at reservation change webhook.
3.13. HubSpot
• Feature/Setting: Automate workflow triggered by new reservation or cancellation to email/SMS guest.
3.14. Salesforce Marketing Cloud
• Feature/Setting: Automate journey builder for sending personalized confirmation/cancellation notices.
3.15. Pusher
• Feature/Setting: Automate real-time notification to mobile app or staff dashboard for new reservation statuses.
3.16. Intercom
• Feature/Setting: Automate in-app messages or emails based on reservation updates received via webhook.
3.17. Freshdesk
• Feature/Setting: Automate ticket creation when reservation status changes for operational tracking.
3.18. Aircall
• Feature/Setting: Automate automated outbound phone calls with reservation notice using Aircall API.
3.19. Klaviyo
• Feature/Setting: Automate flows for confirmation/cancellation email series linked to reservation triggers.
3.20. Vonage (Nexmo)
• Feature/Setting: Automate SMS API for reservation notifications; configure automation trigger on status changes.
3.21. Shopify
• Feature/Setting: Automate app notification or automated email for reservations tied with eCommerce events (for order-based reservations).
3.22. Facebook Messenger Platform
• Feature/Setting: Automate message API to auto-send confirmation and cancellation notices when guest books via Facebook.
3.23. Zendesk
• Feature/Setting: Automate ticket update and email to guest for reservation status management.
Benefits
4.2. Automating guest and staff alerts frees employee time and automates error-free updates.
4.3. Automation enables full traceability and reporting of reservation flows for operational review.
4.4. Automation improves guest experience by automating quick, consistent, branded messages.
4.5. Automator-integrated systems help manage peak hours, optimize table turnover, and automate data-driven decision-making.