Reservation & Guest ManagementPurpose
1.2. Automating guest communications to reduce no-shows and manual effort in reservation management.
1.3. Automator ensures accurate, timely, and branded confirmation for every online booking.
1.4. Enables automatedly sending booking details, policies, and pre-arrival instructions for compliance and guest satisfaction.
1.5. Achieves seamless workflow by automatically integrating with reservation platforms and messaging services for the Fugu specialty segment.
Trigger Conditions
2.2. After a manual entry by staff into reservation software.
2.3. If a reservation is confirmed or modified in any external booking engine.
2.4. When payment for a booking is successfully processed (optional trigger).
2.5. Automated sync upon API webhook notification from integrated systems.
Platform Variants
3.1. Twilio SMS
• Feature: SMS API
• Setting: Automate message using Twilio Programmable SMS API endpoint with reservation details and guest number.
3.2. SendGrid
• Feature: Email API
• Setting: Configure SendGrid "Mail Send" API to automate email confirmation with personalized template.
3.3. Nexmo (Vonage)
• Feature: SMS API
• Setting: Use Nexmo SMS API to automatedly deliver confirmation text to guest's mobile number.
3.4. Amazon SES
• Feature: Send Email
• Setting: Automator triggers Amazon SES "SendEmail" to dispatch confirmation to guest’s email.
3.5. Mailgun
• Feature: Messages API
• Setting: Automating transaction emails with Mailgun's /messages endpoint and template variables.
3.6. Plivo
• Feature: Message API
• Setting: Automate SMS confirmation using Plivo’s "Send Message" function upon booking status update.
3.7. ClickSend
• Feature: SMS & Email APIs
• Setting: Configure automatable workflows via ClickSend REST API for both SMS and email confirmations.
3.8. Firebase Cloud Messaging (FCM)
• Feature: Notification Messaging
• Setting: Automator uses FCM's "Send Message" for push or SMS, with data from reservation system.
3.9. HubSpot
• Feature: Marketing Email API
• Setting: Set up triggered campaigns using HubSpot Marketing Email Automation functions for confirmations.
3.10. Microsoft Graph
• Feature: Send Mail
• Setting: Automate confirmation through Outlook mailboxes with Graph API /sendMail endpoint.
3.11. Discord
• Feature: Webhook
• Setting: Automate back-office alerts for reservation confirmations using Discord Webhook automation.
3.12. Slack
• Feature: Incoming Webhooks
• Setting: Automating confirmation notifications to team via Slack API Incoming Webhook.
3.13. WhatsApp Business Cloud API
• Feature: Message Send
• Setting: Use "messages" endpoint to automate WhatsApp confirmations to mobile users.
3.14. Google Chat
• Feature: Webhook
• Setting: Configure automated reservations alerts using Google Chat webhook automation.
3.15. Apple Business Chat
• Feature: Conversational Automation
• Setting: Automate sending confirmations to iOS users via Messages for Business.
3.16. Pipedrive
• Feature: Email Integration API
• Setting: Automate reservation confirmations by configuring Smart Email BCC.
3.17. Zoho CRM
• Feature: Workflow Automation
• Setting: Automate confirmation processes using Zoho’s Workflow Rules and sendEmail tasks.
3.18. Infobip
• Feature: SMS API
• Setting: Send automated reservation SMS confirmations using Infobip’s send SMS endpoint.
3.19. Brevo (formerly Sendinblue)
• Feature: Transactional Email API
• Setting: Automate email confirmations with the /smtp/email endpoint and templating.
3.20. Freshdesk
• Feature: Automator Ticket Email API
• Setting: Automate triggered emails to guests upon new reservation ticket creation.
Benefits
4.2. Reduces operational workload by automating routine reservation communications.
4.3. Automates accurate, personalized, and policy-compliant confirmations across email/SMS/instant messaging.
4.4. Minimizes reservation errors and no-shows through instant guest notification automations.
4.5. Empowers brand consistency and regulatory compliance with automation templates and logs.