Automatic reservation confirmation and reminders

Purpose

1.1. Streamline the reservation process by automatically confirming bookings and sending timely reminders to guests, reducing no-shows and manual staff intervention.
1.2. Enhance customer experience by ensuring seamless communication, improving table turn rates, and optimizing resource management for Andhra cuisine restaurants.
1.3. Ensure multi-channel coverage (SMS, email, WhatsApp, push notifications) based on customer preferences and data compliance requirements.

Trigger Conditions

2.1. New reservation created via website, phone, in-person, or app.
2.2. Upcoming reservation matches reminder interval (e.g., 24 hours, 1 hour before).
2.3. Reservation status updated (modified/cancelled).
2.4. Failure to confirm within specified time triggers escalation workflow.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Send SMS upon reservation and pre-set reminders; configure via Messaging Service API (`/v1/Services/{ServiceSid}/Messages`).

3.2. SendGrid
• Feature/Setting: Automated email confirmation/reminder using Transactional Email API (`/v3/mail/send`).

3.3. WhatsApp Business API
• Feature/Setting: Send templated WhatsApp notifications through `/v1/messages`; manage contact opt-in.

3.4. Slack
• Feature/Setting: Notify staff channel via Webhook for every reservation event (`POST /api/chat.postMessage`).

3.5. Google Calendar
• Feature/Setting: Insert reservation event in calendar; trigger confirmation email (`/calendars/{calendarId}/events`).

3.6. Microsoft Outlook Calendar
• Feature/Setting: Create event with reminder (`/me/events` endpoint); send RSVP invites.

3.7. Mailchimp
• Feature/Setting: Automate email workflow with Reservation Confirmation and Reminder Customer Journey triggers.

3.8. HubSpot
• Feature/Setting: Use Workflows to send contact-based reservation notifications and reminders via Marketing Email API.

3.9. Zoho CRM
• Feature/Setting: Trigger automated email/SMS based on reservation module workflow rules.

3.10. Salesforce
• Feature/Setting: Flow Builder to execute email/SMS actions on Reservation object creation/modification.

3.11. Freshdesk
• Feature/Setting: Ticket automation rules for reservation-related customer communication (automated email/SMS response).

3.12. Telegram Bot API
• Feature/Setting: Bot sends reservation updates using `sendMessage` method with automated scheduling.

3.13. Pushover
• Feature/Setting: Send app push notifications for reminders via `/messages.json` endpoint.

3.14. Viber API
• Feature/Setting: Send Viber Service Messages for reservation confirmation using `/pa/send_message`.

3.15. Facebook Messenger
• Feature/Setting: Notify guests via Send API (`/me/messages`) based on reservation events.

3.16. Intercom
• Feature/Setting: Automated in-app and email message campaigns upon reservation triggers.

3.17. ActiveCampaign
• Feature/Setting: Use Automations to send confirmation/reminder emails and SMS based on reservation tag.

3.18. Klaviyo
• Feature/Setting: Trigger flows with reservation custom event; send emails/SMS.

3.19. Aircall
• Feature/Setting: Trigger outbound call reminders using Call API for VIP reservations.

3.20. IFTTT
• Feature/Setting: Connect booking source with SMS/Email channels; configure "If reservation made, then notify" applet.

Benefits

4.1. Increase in reservation show-up rates through consistent, timely reminders across multiple channels.
4.2. Reduced manual workload for staff, enabling focus on guest interactions and service delivery.
4.3. Enhanced customer satisfaction due to transparent, automated communications.
4.4. Lower operational costs and minimized revenue loss from no-shows.
4.5. Full automation coverage with integration options for any scale or messaging preference.