No-show follow-up messages

Purpose

1. Automate follow-up communication to guests who fail to honor reservation times at Andhra cuisine restaurants.

2. Collect feedback on no-shows to refine reservation policies and forecast seating demand.

3. Offer rebooking, promotions, or reminders to improve table turn rates.

4. Reduce manual intervention by operations teams in post-no-show engagement.

5. Improve customer accountability and satisfaction by maintaining proactive contact.

Trigger Conditions

1. Reservation time passes with status marked "No-show" in the reservation management system.

2. Guest did not check in within defined grace period (e.g., 15 minutes post-reservation).

3. Status synced in POS or third-party reservation API as "Unattended."

4. Guest contact details valid and consented to post-reservation communication.

Platform Variants

1. Twilio SMS

• Feature: Programmable SMS – Send automated message; Configure via API endpoint /v1/Messages with dynamic payload.
  

2. SendGrid

• Feature: Transactional Email – Trigger templated email via API /mail/send using reservation data merge fields.
  

3. WhatsApp Business API

• Feature: Template Message – Invoke /messages endpoint for pre-approved follow-up content based on no-show event.
  

4. Mailgun

• Feature: Email Sending – Use /messages API with dynamic no-show template; personalize with guest name.
  

5. Slack

• Feature: Incoming Webhook – Notify operations channel of no-show cases for follow-up actions.
  

6. HubSpot

• Feature: Workflow Automation – Trigger email sequence on contact property change (status: no-show).
  

7. Salesforce Marketing Cloud

• Feature: Journey Builder – Initiate post-no-show journey via API-triggered event.
  

8. Facebook Messenger Platform

• Feature: Send API – Dispatch follow-up message via POST /me/messages with recipient and template payload.
  

9. Freshdesk

• Feature: Ticket Automation – Auto-create follow-up ticket for manual outreach if preferred.
  

10. Pipedrive

• Feature: Workflow Automation – Auto-log no-show note and email using Deal stage condition.
  

11. Intercom

• Feature: Series – Entry triggered by tag 'No-show', send automated message.
  

12. Zoho CRM

• Feature: Workflow Rules – Trigger email or SMS using custom function on status update.
  

13. ActiveCampaign

• Feature: Automation – Initiate post-no-show email/SMS sequence via condition.
  

14. Google Calendar API

• Feature: Event Watch – Detect unattended reservation and send email via Apps Script.
  

15. Microsoft Power Automate

• Feature: Scheduled Flow – Monitor reservations, send email via Outlook connector if flagged as no-show.
  

16. Telegram Bot API

• Feature: sendMessage – Push notification to guest with rebooking option.
  

17. ClickSend

• Feature: SMS/MMS API – Post-reservation SMS triggered via contacts endpoint.
  

18. Drip

• Feature: Workflow Automation – Send personalized follow-up based on guest activity in CRM.
  

19. Zoho Campaigns

• Feature: Autoresponder – Deliver conditional follow-up via list segmentation.
  

20. Aircall

• Feature: Power Dialer – Flag missed reservations for outbound call automation via API webhook.
  

21. Outlook Graph API

• Feature: Send Mail – Use /me/sendMail to dispatch follow-up using reservation email template.
  

22. RingCentral

• Feature: SMS API – Auto-send message post-reservation based on call logs or CRM integration.
  

Benefits

1. Minimizes revenue loss by encouraging timely guest communication.

2. Reduces staff workload and manual tracking.

3. Captures reasons for no-shows to guide future booking and resource management.

4. Increases guest return rate through incentives and courteous reminders.

5. Enhances guest experience and maintains brand reputation by systematic follow-up.