Reservation & Table ManagementPurpose
1. Automate real-time guest waitlist creation, queue tracking, and status updates for Andhra restaurants.
2. Notify guests automatically when their table is ready, reducing manual intervention and wait time uncertainty.
3. Integrate booking, queue visualization, and guest communication across SMS, email, and chat.
4. Capture guest preferences and feedback for improved future interactions.
5. Automatically allocate and release tables, optimizing restaurant operational throughput.
Trigger Conditions
1. New guest entry into the digital or walk-in queue.
2. Manual staff update of guest status to 'seated', 'no-show', or 'cancelled'.
3. Table becomes available.
4. Guest provides feedback or requests an update.
5. Scheduled reminders or follow-ups for long wait times.
Platform Variants
1. Twilio SMS
- Feature/Setting: Programmable Messaging API; configure webhook for real-time guest updates and queue notifications.
2. SendGrid
- Feature/Setting: Transactional Email API; set up event-driven emails for queue status and reservation reminders.
3. WhatsApp Business API
- Feature/Setting: Automated message templates for queue updates and personalised guest prompts.
4. Slack
- Feature/Setting: Incoming Webhooks or Slackbot alerts for internal staff waitlist notifications.
5. Microsoft Teams
- Feature/Setting: Connector notifications to designated channels on reservation or queue changes.
6. Google Calendar
- Feature/Setting: Event creation/modification APIs for synchronizing reservation slots with waitlist queues.
7. Calendly
- Feature/Setting: Webhook notifications upon booking; sync status with reservation engine.
8. Zapier
- Feature/Setting: Multi-app workflow triggers reacting to form submissions, queue creations, or status changes.
9. Salesforce
- Feature/Setting: Workflow/Process Builder for updating guest status and automating reminders.
10. HubSpot
- Feature/Setting: Workflow automation triggered by Form/API inputs for guest management.
11. Pipedrive
- Feature/Setting: Pipeline stages represent queue status; Activities auto-updated via API.
12. AirTable
- Feature/Setting: Table automation scripts for managing active waitlist and guest notifications.
13. Google Sheets
- Feature/Setting: App Script for automated row updates and trigger-based notifications.
14. Freshdesk
- Feature/Setting: Ticket automations for tracking guest issues or feedback in real-time.
15. Intercom
- Feature/Setting: In-app messaging and chatbot workflows for distributing live updates.
16. Mailgun
- Feature/Setting: Transactional email endpoints for queue status and table ready emails.
17. ActiveCampaign
- Feature/Setting: Automations triggered by tag or custom field for reservation status.
18. Mailchimp
- Feature/Setting: Customer Journeys for reservation reminder and feedback workflow.
19. Facebook Messenger (Messenger Platform)
- Feature/Setting: Message templates API for waitlist updates and direct responses.
20. Telegram Bot API
- Feature/Setting: Custom bot sends queue/prompts using sendMessage or sendPhoto.
21. Zoom
- Feature/Setting: Meeting/webinar scheduling API to notify or queue guests for private rooms.
22. Shopify
- Feature/Setting: Order status page hooks and notification workflows for restaurant experiences.
23. Stripe
- Feature/Setting: Webhook for payment or deposit triggers to advance or confirm reservation status.
Benefits
1. Eliminates manual queue tracking, reducing errors and staff workload.
2. Enhances customer experience with timely, multi-channel updates.
3. Decreases average wait time through dynamic reallocation and guest forecast.
4. Increases table turnover with automated seat release and prompt notifications.
5. Supports data capture for loyalty, feedback, and guest segmentation.
6. Provides managers with real-time visibility and actionable insights on peak flows.
7. Seamlessly integrates with restaurant POS, CRM, and communication ecosystems.