Reservation & Table ManagementPurpose
1.2. Automatically match reservation requests to available tables using business rules (party size, time, preferences).
1.3. Automating overbooking management, walk-in anticipation, and table turnaround optimization for revenue uplift.
1.4. Enable automated updates to hosts, kitchen, and floor staff for every allocation event.
1.5. Support automated data-driven insights for peak load, table bottlenecks, and customer flow.
Trigger Conditions
2.2. Modification or cancellation of existing booking.
2.3. Real-time updates in POS/table status (e.g., party seated, table cleared).
2.4. Table status flagged as ‘available’ through staff check-in.
2.5. Automated periodic checks on floor status during peak service windows.
Platform variants
3.1. OpenTable
• Feature/Setting: Automate webhook triggers for new reservations; use API endpoint /bookings for programmatic allocation.
3.2. Resy
• Feature/Setting: Automating via Events API (Reservation.created); configure allocation logic with PATCH /reservations/{id}.
3.3. Google Calendar
• Feature/Setting: Automate Reservation calendar events using Calendar API; auto-assign tables via custom attributes.
3.4. Salesforce
• Feature/Setting: Automator for Opportunities/Custom Object triggers; use Flow Builder to dispatch table allocation.
3.5. Twilio
• Feature/Setting: Automate SMS/Voice notifications on allocation change with Programmable Messaging API.
3.6. Zapier
• Feature/Setting: Automation workflow for new bookings to table assignment logic using multi-step zaps.
3.7. Square
• Feature/Setting: Automate POS-driven triggers; use Orders API to update table allocation status field.
3.8. Microsoft Power Automate
• Feature/Setting: Scheduled or event-driven automators to update shared table management spreadsheets.
3.9. Slack
• Feature/Setting: Automated channel notifications using Incoming Webhooks for every new assignment.
3.10. Google Sheets
• Feature/Setting: Automate row changes; configure Apps Script to allocate or clear tables.
3.11. Toast POS
• Feature/Setting: Use Webhooks for automated updates; invoke /api/table-management endpoints for instant allocation.
3.12. DineTime
• Feature/Setting: Automate allocation rules using RESTful API; listen for "reservation" events.
3.13. monday.com
• Feature/Setting: Automation recipes for new “reservation” pulses to trigger table allocation status updates.
3.14. Notion
• Feature/Setting: Automate record creation in reservation database, connect with table property using Notion API.
3.15. Mailgun
• Feature/Setting: Automate confirmation and change emails via Messages API on automated table assignment.
3.16. HubSpot
• Feature/Setting: Automate new contact properties (“table assigned”) via Workflow Automation triggers.
3.17. API Gateway/Custom Webhooks
• Feature/Setting: Automate HTTP endpoints for external or mobile reservation app triggers.
3.18. Excel Online
• Feature/Setting: Automator-triggered macros for updating and syncing table statuses in real time.
3.19. Clubhouse/Shortcut (Project Management)
• Feature/Setting: Tag incoming stories/tasks with reservation data and automate task routing for host staff.
3.20. Airtable
• Feature/Setting: Automate records update on new reservations with automations or scripts for table allocation.
Benefits
4.2. Automates host workflow, freeing human resources for customer engagement.
4.3. Automating overbooking prevention and forecasting increases profitability.
4.4. Automation enhances data collection, enabling optimized future planning.
4.5. Less wait time and seamless experience increase repeat business through automated, data-driven service.