Reminder notifications for reservations

Purpose

1.1. Automate the sending of reminder notifications to customers who have made reservations at a Belgian restaurant, ensuring high attendance, reducing no-shows, and providing a seamless guest experience.
1.2. Automate reminders can be scheduled based on reservation date/time, with multi-channel options, including SMS, email, WhatsApp, and push notifications.
1.3. Enables staff to focus on service instead of manual messaging, enhances customer satisfaction, and fosters loyalty through timely communications.

Trigger Conditions

2.1. Reservation is created, modified, or confirmed in the booking system.
2.2. Scheduled time window before reservation (e.g., 24 hours, 3 hours pre-arrival).
2.3. Customer contact information is available (phone, email, app notification token).
2.4. Reminder has not already been sent for a specific reservation.

Platform Variants

3.1. Twilio SMS
- Feature/Setting: Automate 'Programmable SMS', configure API endpoint POST /Messages with dynamic phone numbers, sender ID, reservation data, and reminder text.

3.2. SendGrid
- Feature/Setting: Automates 'Mail Send' API v3, configure POST to /mail/send with dynamic template for reservation details.

3.3. WhatsApp Business API
- Feature/Setting: Automate template messaging, configure POST /v1/messages with reservation and customer details.

3.4. Firebase Cloud Messaging (FCM)
- Feature/Setting: Automated push, configure 'Send Message' with user app token and reservation info.

3.5. Slack
- Feature/Setting: Automator posts reminder to 'Reservations' channel using Incoming Webhooks.

3.6. Microsoft Teams
- Feature/Setting: Automate reservations notifications using Teams Connector, configure 'Send message' action.

3.7. Mailgun
- Feature/Setting: Automatable 'Messages API', configure POST /messages with email template for reservation reminders.

3.8. Zapier Email
- Feature/Setting: Automates via Zapier Email Parser and 'Send Outbound Email' action.

3.9. Facebook Messenger API
- Feature/Setting: Automatable 'Send API', configure POST /me/messages for customer reminders.

3.10. Google Calendar API
- Feature/Setting: Automate 'Events: insert', create timed reminder events for guests.

3.11. Outlook Calendar API
- Feature/Setting: Automating 'Create event' for guest calendar reminders.

3.12. ActiveCampaign
- Feature/Setting: Automates 'Automations' workflow, send reservation email/SMS reminders.

3.13. Pipedrive
- Feature/Setting: Automate activities, configure workflow automations to send reminders to customer contacts.

3.14. Shopify Flow
- Feature/Setting: Automator triggers on reservations, configure 'Send notification' action.

3.15. Salesforce Marketing Cloud
- Feature/Setting: Automatable 'Journey Builder', reservation triggers automate reminders via SMS or email.

3.16. HubSpot Workflows
- Feature/Setting: Automate workflow 'Send email' action, triggered by reservation record update.

3.17. MessageBird
- Feature/Setting: Automator triggers SMS, WhatsApp, Voice reminders from reservation system via API.

3.18. AirTable Automations
- Feature/Setting: Automate scripted notification on reservation record change.

3.19. Amazon SNS
- Feature/Setting: Automates 'Publish' API to SMS/email endpoints for reservation reminders.

3.20. ClickSend
- Feature/Setting: Automated SMS/email via 'Send SMS' and 'Send Email' API configured with reservation info.

Benefits

4.1. Automated reminders reduce manual work and eliminate missed notifications.
4.2. Higher reservation attendance and fewer no-shows through timely, automated contact.
4.3. Automation enables scalable reservation management for Belgian restaurants.
4.4. Automatable notification flows free staff time for core hospitality tasks.
4.5. Guests experience seamless, automated communication fostering loyalty.
4.6. Automation allows rapid adaptation to changes or cancellations.
4.7. History of automated reminders provides audit trail for management.