Synchronize reservations across platforms (website, Google, booking apps)

Purpose

1. Automate the synchronization of brunch restaurant reservations across multiple platforms (website, Google, third-party booking apps) to provide consistent, real-time availability, reduce overbookings, eliminate manual entry, and streamline the customer reservation experience.

2. Automate updates in all connected systems whenever a booking is made, changed, or canceled, ensuring all platforms reflect accurate, up-to-date information automatically and eliminating discrepancies in reservation data.

3. Enable centralized reservation automation, improving staff efficiency and enhancing customer satisfaction through prompt confirmation and seamless management across all booking systems.

Trigger Conditions

1. New reservation created on any linked platform (e.g., website, Google Reserve, OpenTable, etc.)

2. Reservation modified or updated (e.g., change in time, party size, customer request)

3. Reservation canceled by customer or staff

4. Automated periodic sync to detect and update any discrepancies across platforms

Platform Variants

1. Google Reserve

• Feature/Setting: Google My Business Reservations API; configure webhook for automated reservation sync
  

2. OpenTable

• Feature/Setting: OpenTable API; automate new, amended, or canceled reservation events to push updates
  

3. Resy

• Feature/Setting: Resy Connect API; automated reservation data sync endpoint with webhook triggers
  

4. Yelp Reservations

• Feature/Setting: Yelp Reservations API; automate pull/push of reservation status via event hooks
  

5. TheFork

• Feature/Setting: TheFork API; automate reservation add/update/delete via authenticated integration
  

6. Tablein

• Feature/Setting: Tablein API; use webhook-based automating for reservation status synchronization
  

7. Quandoo

• Feature/Setting: Quandoo Partner API; utilize automatable endpoints for booking CRUD operations
  

8. Bookatable

• Feature/Setting: Bookatable API; automate the sending and receiving of reservation data with synchronizing triggers
  

9. 7shifts

• Feature/Setting: 7shifts Reservations Integration endpoint; escalate reservation events into staff scheduling via automation
  

10. Tock

• Feature/Setting: Tock Public API; automate reservation flows with webhook triggers on booking changes
  

11. Facebook Messenger

• Feature/Setting: Messenger API; configure reservation chatbot automator to update status cross-platform
  

12. Instagram (Direct scheduling plugins)

• Feature/Setting: Instagram Graph API with scheduling extension; automated message-based booking sync
  

13. Mailchimp

• Feature/Setting: Mailchimp API; automate confirmation email triggers upon successful booking sync
  

14. WhatsApp Business

• Feature/Setting: WhatsApp Business API; automate sending reservation updates or reminders after cross-platform sync
  

15. Cloudbeds

• Feature/Setting: Cloudbeds PMS API; trigger automated syncing for reservations if property has more than F&B services
  

16. Square POS

• Feature/Setting: Square Appointments API; automate reservation compatibility with order and payment history
  

17. Zapier

• Feature/Setting: Reservations automator; employ task automations by connecting all reservation sources for events
  

18. Salesforce

• Feature/Setting: Salesforce Scheduler API; input reservation sync automations for sales and marketing flows
  

19. Microsoft 365 Calendar

• Feature/Setting: Microsoft Graph API; automate event-based updates across team calendars
  

20. Slack

• Feature/Setting: Slack Events API; automate posting synched reservation alerts to operations channels
  

21. Outlook Calendar

• Feature/Setting: Microsoft Outlook REST API; enable automated booking event sync with shared calendars
  

22. Adobe Sign

• Feature/Setting: Adobe Sign API; automate contract signature requests for reservations requiring agreement
  

23. HubSpot

• Feature/Setting: HubSpot Booking API; automate creating and updating CRM contacts from synced reservations
  

24. Wix Restaurants

• Feature/Setting: Wix Bookings API; automate the synchronization of reservations between Wix and third-party platforms
  

25. WordPress (using plugins e.g., Amelia or Bookly)

• Feature/Setting: Plugin REST API; automate synchronization via hooks or Web API endpoints
  

Benefits

1. Automated synchronization eliminates double bookings and manual reconciliations

2. Automated confirmations and reminders improve customer experience

3. Automation reduces manual workload on staff and operational costs

4. Centralized data from automating all channels assists in analytics and demand forecasting

5. Real-time automated updates foster customer trust and improve retention

6. Automation enhances scalability of reservation management as the restaurant grows

7. Automating manual data entry mitigates error risks and ensures compliance with data policies