Reservations & Customer ManagementPurpose
1.2. Automatedly request, record, analyze, and route customer satisfaction data after each reservation fulfillment.
1.3. Streamline follow-up for timely insights, automate responses, and boost online ratings via scheduled automations.
Trigger Conditions
2.2. Fixed or customized time delay (e.g., 1 hour post-dining) after table release or reservation checkout automates the feedback prompt.
2.3. Manual staff trigger for VIP guests or group bookings to automate personalized requests.
Platform Variants
• Feature: Automated SMS Feedback Requests
• Setting: Configure Messaging API; send POST to /Messages with customer’s phone and feedback link.
3.2. SendGrid
• Feature: Automated feedback request email
• Setting: Configure Send Single Email API; define dynamic feedback link in mail body.
3.3. WhatsApp Business API
• Feature: Automated WhatsApp template messages
• Setting: Use POST /messages to send feedback prompts using pre-approved template.
3.4. Google Forms
• Feature: Automated form sharing
• Setting: Generate form link; API or email automation to share with guest.
3.5. Typeform
• Feature: Automated, interactive feedback collection
• Setting: API creates personalized feedback sessions, sends link via email or SMS.
3.6. HubSpot CRM
• Feature: Automate email/SMS feedback after conversion
• Setting: Workflow triggers on reservation property “Attended” to send survey email.
3.7. Salesforce Service Cloud
• Feature: Automated survey workflow
• Setting: Use Survey Invitation API post-reservation closure.
3.8. Zendesk
• Feature: Automated satisfaction survey tickets
• Setting: Trigger Automation upon ticket solved; send feedback form link via ticket comment.
3.9. Mailchimp
• Feature: Automated feedback campaign email
• Setting: Journey automation; “Reservation Completed” event triggers feedback email.
3.10. ActiveCampaign
• Feature: Automated SMS/email survey
• Setting: Automation builder triggers message at post-dining milestone.
3.11. SurveyMonkey
• Feature: Automated survey dispatch
• Setting: Use Create Collector API and distribute after reservation marked completed.
3.12. Google Sheets
• Feature: Automated feedback logging
• Setting: API appends form responses for centralized data.
3.13. Slack
• Feature: Automated staff notification for poor feedback
• Setting: Incoming Webhooks send alerts based on negative survey results.
3.14. Microsoft Teams
• Feature: Automated feedback summary to management
• Setting: Graph API posts summary message after batch feedback analysis.
3.15. Facebook Messenger API
• Feature: Automated chat survey
• Setting: Send Message endpoint for follow-up feedback chatbot.
3.16. Zapier
• Feature: Automate multi-platform coordination
• Setting: Automated trigger—reservation complete—initiates feedback workflows across all services.
3.17. Shopify POS (with Restaurant Add-On)
• Feature: Automated feedback request on purchase
• Setting: POS app triggers customer email via Shopify Flow.
3.18. Jotform
• Feature: Automated feedback forms
• Setting: Webhook triggers send form link post-meal.
3.19. Klaviyo
• Feature: Automated personalized survey emails
• Setting: Post-purchase Flow; survey link based on reservation data.
3.20. Monday.com
• Feature: Automated workflow for customer experience tracking
• Setting: Board automations convert feedback submissions to tasks.
Benefits
4.2. Reduces manual effort, accelerating the follow-up process and improving response rates via automated reminders.
4.3. Enables proactive, automated resolution of negative feedback, enhancing brand reputation in a halal-focused F&B segment.
4.4. Automates regulatory and halal-specific reporting for management and continuous operational improvement.
4.5. Increases customer loyalty through prompt, automated acknowledgment of received feedback and targeted engagement automation.