Review and reputation management

Purpose

1.1. Automate review collection, response, and reputation management workflows for Halal restaurants.
1.2. Automate prompts for post-visit reviews, monitor public feedback, aggregate ratings, and alert staff to negative reviews.
1.3. Automate real-time notifications for new reviews, streamline dispute processes, and automate publishing positive feedback on websites/socials.
1.4. Automates multi-platform coverage (Google, Yelp, TripAdvisor, Facebook) to ensure guest satisfaction and marketing opportunity capitalization.

Trigger Conditions

2.1. Reservation completion or dine-in departure event.
2.2. New review detected on any review platform API.
2.3. Negative sentiment or star rating below a customizable threshold.
2.4. User feedback form submission via website or app.
2.5. Social media mention containing restaurant or menu keywords.

Platform Variants

3.1. Google My Business
• Feature/Setting: Reviews API — automate fetching, parsing, replying to new reviews.
3.2. Yelp
• Feature/Setting: Yelp Fusion API — automate new review monitoring and automated responses/settings.
3.3. TripAdvisor
• Feature/Setting: Review webhooks — automate notification and summary feeds for actionable insights.
3.4. Facebook
• Feature/Setting: Graph API — automate review/posts ingestion and auto-response.
3.5. Trustpilot
• Feature/Setting: Business API — automate invite email triggers and review notifications.
3.6. OpenTable
• Feature/Setting: GuestCenter webhooks — automate post-visit review campaigns and feedback collection.
3.7. Twilio SMS
• Feature/Setting: Programmable SMS — automate review invitation and follow-up reminders post-visit.
3.8. SendGrid
• Feature/Setting: Transactional templates — automate customized review request emails.
3.9. Mailchimp
• Feature/Setting: Automated email journeys — automate segmented review campaigns following bookings.
3.10. Slack
• Feature/Setting: Incoming Webhooks — automate real-time staff alerts for new or negative reviews.
3.11. Zendesk
• Feature/Setting: Ticket Automator — automate creating support tickets for negative review remediation.
3.12. Freshdesk
• Feature/Setting: Workflow automations — automate review follow-up and support escalation.
3.13. Zapier
• Feature/Setting: Multi-app automator — automate cross-platform review data syncing and notifications.
3.14. HubSpot
• Feature/Setting: Marketing email automation — automate feedback sequence campaigns.
3.15. Salesforce
• Feature/Setting: Process Builder — automate customer satisfaction task assignments and alerts.
3.16. WhatsApp Business API
• Feature/Setting: Automated review reminders via message templates post-meal.
3.17. SurveyMonkey
• Feature/Setting: Automated survey distribution and collection for direct guest feedback.
3.18. Hootsuite
• Feature/Setting: Automation of review feeds and reputation monitoring dashboards.
3.19. Google Sheets
• Feature/Setting: Automated aggregation of multi-source review data for reporting.
3.20. Power Automate
• Feature/Setting: Workflow automation for review triage and summary reports across all platforms.
3.21. Instagram API
• Feature/Setting: Monitor and automate responses to comments and DMs regarding restaurant experience.
3.22. ReviewTrackers
• Feature/Setting: Centralize and automate management/response to reviews across multiple channels.

Benefits

4.1. Automates review capture on all major platforms, increasing response rates and positive exposure.
4.2. Automator provides instant alerts for negative sentiment, enabling proactive guest recovery.
4.3. Automated review publishing amplifies positive feedback across owned digital channels.
4.4. Automation reduces manual tasks, saving staff time and mitigating human error in reputation management.
4.5. Automating personalized follow-ups enhances loyalty, showcasing guest care and service consistency.
4.6. Aggregated, automated analytics allow strategic improvements based on customer sentiment trends.