Reservations & Customer ManagementPurpose
1.2. Automate kitchen notifications about dietary requirements in real-time for each booking.
1.3. Centralize dietary data for allergen compliance, menu adaptation, and superior guest experience.
1.4. Automate communication of preferences to FOH/BOH, reduce manual errors, and enable personalized service at scale.
1.5. Enable automating preference-driven menu suggestions and pre-arrival preparation.
Trigger Conditions
2.2. Customer updates reservation or adds dietary requirements.
2.3. Upon confirmation of reservation, dietary information automation is launched.
2.4. Modification/cancellation triggers update to kitchen/chefs.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Use SMS API to automate customer questionnaire; trigger kitchen alert SMS on response.
• Sample config: Deploy programmable SMS with webhook to receive and distribute dietary data.
3.2. SendGrid
• Feature/Setting: Automate email collection forms and schedule kitchen notifications by email API trigger.
• Sample config: Use Transactional Templates with webhook triggers for reservation events.
3.3. Google Forms
• Feature/Setting: Automate form generation for dietary data collection, linking responses to kitchen notification flows.
• Sample config: Set form submission trigger to invoke an HTTP webhook to automating kitchen notification.
3.4. Airtable
• Feature/Setting: Automate database for dietary preferences, use Automations for instant kitchen update.
• Sample config: New record trigger > Send email/SMS via integration for kitchen.
3.5. Slack
• Feature/Setting: Use Slack API to automate direct kitchen team notifications with dietary details on channel/message.
• Sample config: Incoming Webhook posts dietary alert to #kitchen-notify channel.
3.6. Telegram
• Feature/Setting: Automate bot message with dietary info to kitchen team group chat.
• Sample config: Bot API triggers message on reservation update with dietary data attached.
3.7. HubSpot
• Feature/Setting: Automate Intake forms and automated workflow to notify kitchen.
• Sample config: Workflow automation triggers internal notification on new dietary entry.
3.8. Salesforce
• Feature/Setting: Automate dietary data fields, Process Builder for operational notifications.
• Sample config: Record-change triggers outbound message to kitchen lead.
3.9. Zapier
• Feature/Setting: Multi-app workflow automating dietary collection and Slack/email/SMS notifications.
• Sample config: Reservation form > Zap triggers SMS, email, or In-app kitchen ping.
3.10. Microsoft Power Automate
• Feature/Setting: Flows automating dietary preference intake and automated Teams message to kitchen.
• Sample config: Form response starts flow > message to kitchen group.
3.11. Notion
• Feature/Setting: Database automation for dietary data, integration for kitchen update.
• Sample config: Entry change triggers webhook/API call to kitchen notification service.
3.12. Monday.com
• Feature/Setting: Automated item creation from reservations; notify kitchen automator group.
• Sample config: Status change triggers automation to notify kitchen sub-board.
3.13. Google Sheets
• Feature/Setting: Automate row insertion for dietary preferences, Script/AppSheet automates kitchen notice.
• Sample config: New row triggers Apps Script sending email/SMS to chef.
3.14. Asana
• Feature/Setting: Task automation for each reservation with dietary needs; assign kitchen task with details.
• Sample config: New intake task automatedly created with dietary info, assign kitchen user.
3.15. Trello
• Feature/Setting: Card automation per reservation, automating dietary information push to kitchen list.
• Sample config: Card added to ‘Today’s Bookings’ triggers Power-Up to kitchen card list.
3.16. Pipedrive
• Feature/Setting: Custom fields for dietary notes; workflow automates notification to chef.
• Sample config: Pipeline stage triggers notification automation for kitchen.
3.17. Intercom
• Feature/Setting: Chatbot automation for dietary data capture, auto-notify kitchen backend via integration.
• Sample config: Custom bot collects dietary info, async webhook pushes update.
3.18. Webflow
• Feature/Setting: Reservation form automates dietary preference intake, API triggers kitchen notification.
• Sample config: Form submission triggers backend automation webhook.
3.19. Shopify (for restaurant booking/shop)
• Feature/Setting: Automate intake for dietary info on booking, order automation for kitchen with Liquid/Flow.
• Sample config: Order/booking triggers Shopify Flow automation to alert kitchen user.
3.20. Freshdesk
• Feature/Setting: Ticket automation with dietary details, trigger for kitchen team alert per reservation.
• Sample config: Ticket creation/Field update triggers notification automator.
3.21. Outlook
• Feature/Setting: Email intake with dietary info; automate rule forwarding to kitchen mailbox.
• Sample config: Email filter/Outlook automation for dietary keyword triggers message to kitchen.
3.22. Google Calendar
• Feature/Setting: Reservation events automation with dietary data push to kitchen calendar or alert.
• Sample config: Event recipe triggers add-on automation to notify kitchen.
Benefits
4.2. Enables automated SME and chef awareness in real-time for every reservation.
4.3. Streamlines compliance with food safety/allergen management via automation.
4.4. Automator reduces double entry for FOH/BOH, freeing up staff for hospitality.
4.5. Automates guest personalization—improves loyalty and satisfaction.
4.6. Automation ensures data is always current and synchronized across platforms.
4.7. Allows automating scalable, repeatable workflows for every booking and menu adjustment.
4.8. Eliminates delays/omissions common with manual information relays.