Review request automation to major platforms

Purpose

 1.1. Automate review request delivery post-dining to boost social proof, reputation, and ranking on major review platforms.
 1.2. Automates multi-channel engagement for New American restaurants, securing feedback while ensuring guest experience continuity.
 1.3. Centralizes feedback collection for customer management and automates actionable insights for operational improvements.

Trigger Conditions

 2.1. Automatedly triggered after reservation status changes to “completed” or “checked-out” in POS or reservation system.
 2.2. Automated trigger upon payment completion/receipt issuance.
 2.3. Automate review requests at a specific elapsed time (e.g., 2 hours post-visit) using schedulers.
 2.4. Conditional automation—excludes negative flagged reservations.

Platform Variants

 3.1. Google Business Profile
  • Function: Reviews API, automate POST to “createReviewRequest” endpoint to email or text guests.
 3.2. Yelp Fusion
  • Function: Automated direct messaging via the Yelp API “Send Message” functionality to request reviews.
 3.3. TripAdvisor
  • Function: Business Owner API – automate review invitations using “Request Reviews” method.
 3.4. Facebook Pages
  • Function: Graph API, automate POST to “/page-id/feed” for private messages or wall posts.
 3.5. OpenTable
  • Function: Marketing API, automate “Send survey” endpoint after completed booking.
 3.6. Resy
  • Function: Partner webhook automation, trigger “Feedback Request” action.
 3.7. Zomato
  • Function: Business API, automate “review invitation” campaign creation post-dine.
 3.8. Square
  • Function: Customer Engagement API, automate automated email/sms on “transaction complete”.
 3.9. Toast POS
  • Function: Automated marketing campaigns module, configure for “post-visit review ask”.
 3.10. Mailchimp
  • Function: Automate “post-visit” journey with emails via Customer Journeys builder.
 3.11. Twilio SMS
  • Function: Messaging API, automate SMS to guest with review link post-visit.
 3.12. SendGrid
  • Function: Automated transactional templates, trigger after “visit complete” webhook.
 3.13. WhatsApp Business API
  • Function: Automate message template with review CTA.
 3.14. Slack
  • Function: Automate notification to internal channel for manual follow-up if guest has not reviewed after X days.
 3.15. HubSpot
  • Function: Automate sequences that trigger “review request” emails upon deal (reservation) close.
 3.16. Salesforce
  • Function: Automate post-case workflow that sends review request on case completion (reservation closing).
 3.17. Freshdesk
  • Function: Automation rule, send follow-up review ask when a guest ticket is marked as resolved.
 3.18. Zendesk
  • Function: Triggers, automate review request after ticket closure.
 3.19. SurveyMonkey
  • Function: Automated surveys sent based on data sync with reservation completion event.
 3.20. Google Sheets
  • Function: Automate append of completed visits, triggering review request automation batch.

Benefits

 4.1. Automates feedback loop, supporting operational consistency and high review rates.
 4.2. Reduces manual effort—staff no longer need to individually request reviews.
 4.3. Automator increases visibility on multiple platforms, improving rankings.
 4.4. Direct automation of guest engagement for streamlined customer journey.
 4.5. Ensures timely, automatable responses to customer feedback, aiding retention.