Reservations & Guest ManagementPurpose
1.2. Consolidate bookings from multiple channels into a central system for streamlined operations.
1.3. Instantly update availability, minimize manual inputs, and send automated confirmations to guests.
1.4. Notify staff and sync with guest management systems for optimized seating and resource allocation.
1.5. Enhance guest experience by reducing wait times, eliminating double-bookings, and delivering prompt communication.
Trigger Conditions
2.2. Receipt of booking email or SMS with reservation intent data.
2.3. API request from integrated partner platforms confirming new reservation data.
2.4. Guest modifies or cancels an existing reservation via supported channels.
Platform Variants
3.1. OpenTable Reservation API
• Feature/Setting: Use /bookings endpoint; configure API key and restaurant ID; parse response for booking status.
3.2. Resy API
• Feature/Setting: Configure POST /reservations; use OAuth for auth; set reservation date/time and party size.
3.3. Yelp Reservations API
• Feature/Setting: Set up webhook to receive booking events; verify payload signature; push confirmation email via API.
3.4. Google Reserve API
• Feature/Setting: Use Bookings endpoint with OAuth2 token; match slot availability and confirm booking.
3.5. Zenchef
• Feature/Setting: Enable reservation webhook; configure to receive JSON booking payload; map guest data to CRM.
3.6. Tablein API
• Feature/Setting: GET new reservations via /api/reservations; trigger confirmation SMS via integrated service.
3.7. Quandoo API
• Feature/Setting: POST /reservations endpoint; API token for authentication; map location ID for multi-branch.
3.8. Guestbridge API
• Feature/Setting: Enable online booking callback; set up notification email to FOH manager.
3.9. SevenRooms API
• Feature/Setting: Configure webhook to receive reservation.create event; POST /confirm to send guest confirmation.
3.10. Formsite Webhooks
• Feature/Setting: POST reservation submissions to endpoint; extract guest info; trigger auto-confirmation email.
3.11. Twilio SMS
• Feature/Setting: Use Messaging API; trigger SMS on new reservation; template auto-response for confirmation.
3.12. SendGrid
• Feature/Setting: Configure transactional template; trigger via API on reservation event for confirmation email.
3.13. Mailgun
• Feature/Setting: Use /messages API to send booking confirmations; personalize content with merge fields.
3.14. Zapier Webhooks
• Feature/Setting: Trigger Zap on form/booking event; route data to Google Sheets/CRMs/emails.
3.15. Calendly API
• Feature/Setting: Enable webhook; listen for event.scheduled; send confirmation through email or SMS.
3.16. Salesforce
• Feature/Setting: Use REST API to create new lead/contact records; trigger workflow for guest follow-up.
3.17. Microsoft Power Automate
• Feature/Setting: Use HTTP trigger; map reservation details to Excel, SharePoint, or Teams notification.
3.18. Slack API
• Feature/Setting: Incoming Webhook; post new reservation notice to #reservations channel.
3.19. HubSpot CRM
• Feature/Setting: Create/update contact via API on reservation; trigger marketing workflow.
3.20. Airtable
• Feature/Setting: API to add new record; automate changes to reservation status; sync with guest management table.
3.21. Facebook Lead Ads
• Feature/Setting: Webhook subscription for new leads; extract reservation info; auto-confirm by Messenger Bot.
3.22. WhatsApp Business API
• Feature/Setting: Receive incoming reservation requests; auto-reply with confirmation template message.
3.23. Google Sheets API
• Feature/Setting: Script writes new reservation to sheet; updates inventory; logs confirmation timestamp.
3.24. Shopify App Webhooks
• Feature/Setting: Listen for online order events; parse note attributes for reservation data; trigger email/SMS.
Benefits
4.2. Speeds up guest confirmation, enhancing satisfaction.
4.3. Reduces manual errors, double bookings, and staff overhead.
4.4. Real-time notifications keep staff fully informed.
4.5. Scales easily across multiple reservation channels and platforms.