Notify staff of new bookings or changes instantly

Purpose

1.1. Achieve real-time staff awareness for new or updated reservations, minimizing missed bookings, delays, or service lapses.
1.2. Improve operational readiness, enable proactive guest preparation, and support seamless coordination between kitchen, front-of-house, and management for Anago restaurant.
1.3. Ensure restaurant efficiency by instantly relaying booking or modification details through digital channels relevant to all staff roles.

Trigger Conditions

2.1. New online reservation created via booking platform.
2.2. Reservation details modified (time, guest count, special requests).
2.3. Reservation cancellation or guest check-in notification.
2.4. Manual update in restaurant’s POS or guest management system.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Use Programmable Messaging API; configure webhook to send booking details to staff numbers.
3.2. SendGrid
• Feature/Setting: SMTP API or Transactional Templates; auto-email notifications to dedicated staff distribution lists.
3.3. Slack
• Feature/Setting: Incoming Webhooks or Slack API chat.postMessage; direct reservation alerts in #reservations channel.
3.4. Microsoft Teams
• Feature/Setting: Incoming Webhook or Graph API; post adaptive cards with reservation summaries to operations channel.
3.5. WhatsApp Business API
• Feature/Setting: Message Templates; auto-send booking info to pre-approved staff contacts.
3.6. PagerDuty
• Feature/Setting: Events API; trigger mobile push for urgent changes to staffing notifications group.
3.7. Gmail
• Feature/Setting: Gmail API – send pre-formatted reservation notification to staff.
3.8. Outlook
• Feature/Setting: Microsoft Graph SendMail API; relay reservation summaries with confirmation flags.
3.9. Discord
• Feature/Setting: Webhook; send embedded message with booking changes to operations channel.
3.10. Trello
• Feature/Setting: REST API – auto-create/update card on “Service Today” board with reservation info.
3.11. Asana
• Feature/Setting: API – generate reservation task with checklists for guest prep.
3.12. Monday.com
• Feature/Setting: API – create board item detailing reservation changes and assigned staff.
3.13. Google Chat
• Feature/Setting: Webhook or Chat API – instant message in “Front of House” space.
3.14. Telegram
• Feature/Setting: Bot API – push alert messages to a staff group chat, referencing guest/reservation ID.
3.15. Salesforce
• Feature/Setting: Process Builder/Flows or Email Alerts; trigger internal notification on new reservation record.
3.16. Zendesk
• Feature/Setting: Tickets API or macros – log internal ticket for special bookings needing attention.
3.17. HubSpot
• Feature/Setting: Workflow Automation – generate reservation alert to team via email or in-app notification.
3.18. Basecamp
• Feature/Setting: API – ping notification or campfire message to all logged-in staff.
3.19. Zoho Cliq
• Feature/Setting: Webhook – create instant chat notification for “Booking Updates” group.
3.20. Freshdesk
• Feature/Setting: Dispatcher rules – generate internal notification or ticket on reservation changes.
3.21. Apple Push Notification Service (APNs)
• Feature/Setting: Integrate with staff app for iOS – on reservation event, send push notification alert.
3.22. Google Firebase Cloud Messaging (FCM)
• Feature/Setting: Send instant push to Android devices upon booking event.

Benefits

4.1. Zero-latency notification reduces operational bottlenecks.
4.2. Maximizes guest satisfaction by enabling instant guest preparation and responsive staffing.
4.3. Centralizes updates for multi-channel staff with flexible, customized alerting per department or role.
4.4. Reduces dependency on manual communication and errors by automating alerts across preferred staff platforms.