Reservations & Guest ManagementPurpose
1.2. Enhance guest experience by providing automated, personalized communications regarding their booking, including date, time, and any special instructions.
1.3. Support seamless coordination for both the front-of-house team and guests to ensure preparedness and maximize occupancy.
Trigger Conditions
2.2. Reservation created or modified event.
2.3. Guest request for reminder via reservation portal.
2.4. System-scheduled batch reminder run for upcoming reservations.
Platform Variants
• Feature/Setting: SMS API; configure with "Messages" endpoint, set trigger to reservation timestamp minus 24/48 hours.
3.2. SendGrid
• Feature/Setting: Mail Send API; configure dynamic email with guest details, use event webhook when reservation matches reminder condition.
3.3. Nexmo (Vonage)
• Feature/Setting: SMS API; schedule a POST to /sms API using template messages, set to trigger via webhook or cron job.
3.4. AWS SNS
• Feature/Setting: Publish API; send SMS based on Lambda or scheduled CloudWatch event, with reservation data payload.
3.5. Mailgun
• Feature/Setting: Messages API; auto-send templated or custom HTML email, use cron/trigger via webhooks.
3.6. MessageBird
• Feature/Setting: SMS API; use "Send SMS" POST endpoint, parameterize message, schedule through automation workflow.
3.7. Plivo
• Feature/Setting: Message API; event-based send for reminders filtered by reservation dates.
3.8. Outlook 365
• Feature/Setting: SendMail Graph API; draft reservation reminder, set send schedule via automation tools.
3.9. Gmail
• Feature/Setting: Gmail API "send" method; trigger message draft and delivery 24–72 hours ahead of booking.
3.10. Slack
• Feature/Setting: Chat.postMessage API; send reminder to internal reservations channel if guest confirmation pending.
3.11. WhatsApp (via Twilio)
• Feature/Setting: Use Twilio WhatsApp API, trigger outbound message on valid reservation event.
3.12. HubSpot
• Feature/Setting: Workflow automation; set custom workflow to send email reminder to contact with scheduled reservation.
3.13. Salesforce
• Feature/Setting: Process Builder or Flow; configure to send automated email (or SMS via partner integration) to guest.
3.14. Zapier
• Feature/Setting: Scheduled Zap; connect reservation source to SMS/Email action according to timing logic.
3.15. ActiveCampaign
• Feature/Setting: Automation workflows; send reminder email/SMS** to contact with reservation custom field.
3.16. Klaviyo
• Feature/Setting: Campaign or Flow; triggered by integration with booking software, personalize message content.
3.17. ClickSend
• Feature/Setting: SMS API; configure rule to send on reservation event or based on date logic.
3.18. Brevo (formerly Sendinblue)
• Feature/Setting: Transactional email/sms API; use scheduled campaigns with reservation dynamic fields.
3.19. Pabbly Connect
• Feature/Setting: Automation workflow; trigger connection to SMS or email API on time rule.
3.20. Infobip
• Feature/Setting: SMS API; scheduling via Automation module, message template with reservation variables.
3.21. Moosend
• Feature/Setting: Automated email workflow; trigger based on date filter matching reservation reminders.
3.22. Intercom
• Feature/Setting: Automated outbound messages; trigger reminders by user event or CRM attribute.
3.23. Airship
• Feature/Setting: Messaging API; send SMS/push/email by reservation-based segments and schedules.
3.24. Freshdesk
• Feature/Setting: Automations module; send reminder as ticket notification or email to customer.
Benefits
4.2. Increases operational efficiency and accurate staff planning.
4.3. Enhances guest experience with timely personalized engagement.
4.4. Frees up staff from routine reminder calls or emails.
4.5. Enables rapid guest confirmation or cancellation handling to optimize seating.