Reservations & Guest ManagementPurpose
1.2. Prevent double bookings and improve guest experience by synchronizing all reservation channels, POS systems, and guest communication platforms.
1.3. Provide immediate visibility for staff to optimize seating, manage no-shows, and maximize revenue.
1.4. Feed data for analytics, forecasting, and personalized service.
Trigger Conditions
2.2. A reservation is updated (status change, guest info change, special request).
2.3. A reservation is cancelled by guest or staff.
2.4. Guest checks in or completes meal.
2.5. Table status is updated (cleaned, available, out of order).
Platform Variants
• Feature/Setting: POST/PUT to `/reservations` for new, updated, and cancelled bookings; sync reservation status.
3.2. Resy API
• Feature/Setting: Webhook integration for real-time status push; PATCH `/tables/{id}` for availability.
3.3. Yelp Reservations
• Feature/Setting: Reservation update APIs for status change; configure webhook endpoint for live availability updates.
3.4. Toast POS
• Feature/Setting: Connect to Reservation API for new/modification events; update table status through POS integration settings.
3.5. SevenRooms
• Feature/Setting: Create/Modify reservations via API; set up webhook listener for instant status changes.
3.6. Quandoo
• Feature/Setting: Real-time reservation API for CRUD ops and webhook for updates.
3.7. Zomato Book
• Feature/Setting: Use reservation API for syncing status; listen to webhook for real-time changes.
3.8. Google Reserve
• Feature/Setting: Google Actions API, push status with `OrderUpdate` intent, update table inventory on external systems.
3.9. Salesforce (Service Cloud)
• Feature/Setting: Use REST API to update custom object fields for reservations; trigger workflows for availability sync.
3.10. Microsoft Dynamics 365
• Feature/Setting: Update reservation entities through API; automate status workflows in Power Automate.
3.11. Zendesk
• Feature/Setting: Update ticket status via API on reservation change; send real-time availability updates to agents.
3.12. Square Appointments
• Feature/Setting: Use Appointments API for status updates; configure webhook to track slot changes.
3.13. Slack
• Feature/Setting: Post real-time notifications via Incoming Webhooks; channel updates on new/modified reservation.
3.14. Twilio SMS
• Feature/Setting: Trigger SMS on reservation status change using Messaging API; send availability notices to staff or guests.
3.15. Mailgun
• Feature/Setting: Send transactional email upon reservation status event; trigger via API call.
3.16. Google Sheets
• Feature/Setting: Sync reservations in real time using API or Apps Script trigger on row update.
3.17. Notion
• Feature/Setting: Automate Reservation Database via API; instant page status update for operations overview.
3.18. HubSpot
• Feature/Setting: Update reservation properties via CRM API; workflow triggers for availability notifications.
3.19. Zapier
• Feature/Setting: Connect reservation events across apps for instant status/availability sync; configure triggers and actions.
3.20. Airtable
• Feature/Setting: Use API to patch row status in Reservations table; automate updates from external systems.
3.21. Power BI
• Feature/Setting: Stream real-time data push for reservation and availability visualization; configure dataset refresh trigger.
3.22. Outlook Calendar
• Feature/Setting: Auto-update calendar events for reservations; use Event PATCH API for status change.
Benefits
4.2. Enhanced guest satisfaction through always-accurate reservation info across platforms.
4.3. Improved staff efficiency with automated, unified reservation management.
4.4. Better decision-making via up-to-date analytics and reporting.
4.5. Seamless communication reduces manual entry and operational errors.
4.6. Scalable — same workflow supports single or multi-location businesses.