No-show follow-up and re-engagement

Purpose

1. The purpose of this automation is to automatically identify guests who did not show up for reservations and re-engage them, thereby improving customer retention, reducing opportunity loss, and automating personalized follow-up for the Argentinian restaurant within the reservations & guest management process.

2. Automates the process of contacting no-shows, collecting feedback, sending offers, and encouraging rebooking to maximize table utilization and drive repeat business.

Trigger Conditions

1. Reservation marked as 'No Show' in the reservation system.

2. Scheduled check-in time passes without status update.

3. Reservation status remains unconfirmed after a predefined grace period.

4. Manual staff mark as no-show in POS or management software.

Platform Variants

1. Twilio SMS

• Feature/Setting: Automate SMS notifications via Programmable Messaging API; configure automated text to guests flagged as no-shows.
  

2. SendGrid

• Feature/Setting: Automates personalized follow-up emails using Marketing Campaigns API with dynamic content blocks for re-engagement.
  

3. Mailchimp

• Feature/Setting: Automates email sequences for no-show guests using Customer Journeys automation builder triggers.
  

4. Yelp Reservations

• Feature/Setting: Automate nightly no-show report; configure outgoing email webhooks for no-show guests.
  

5. OpenTable

• Feature/Setting: Use post-dining automation rules API to trigger automator scripts for no-show cases.
  

6. Resy

• Feature/Setting: Automate no-show follow-up through Resy’s event hooks pushed to external automators.
  

7. HubSpot

• Feature/Setting: Automate enrollment of no-show contacts into a workflow using Contact Properties trigger.
  

8. Salesforce

• Feature/Setting: Automate triggering a predefined “no-show” journey in Journey Builder via Process Builder.
  

9. Zapier

• Feature/Setting: Automates multi-channel workflow when reservation system logs “no-show,” triggering SMS, email, or CRM updates.
  

10. Freshdesk

• Feature/Setting: Automate the creation of customer tickets for no-shows via API to enable feedback and recovery workflows.
  

11. Intercom

• Feature/Setting: Automate in-app messages or email sequences for no-shows using Conversation automation triggers.
  

12. ActiveCampaign

• Feature/Setting: Automate “no-show” list segment update and follow-up sequence via Automation builder.
  

13. WhatsApp Business API

• Feature/Setting: Automate template messages to no-shows with booking links and apology offers.
  

14. Facebook Messenger (Meta Messenger API)

• Feature/Setting: Automates direct follow-up chat using Messenger Send API on no-show event.
  

15. Google Sheets

• Feature/Setting: Automates appending no-show names into Sheets via API, triggering further automations.
  

16. Slack

• Feature/Setting: Automate sending alerts or tasks in team channels for each recorded no-show via Incoming Webhooks.
  

17. Calendly

• Feature/Setting: Automates sending reminders and follow-ups for missed reservations via Event Type Workflows.
  

18. Pipedrive

• Feature/Setting: Automate moving no-show contacts to a special pipeline stage and triggering recovery actions via Workflow Automation.
  

19. Moosend

• Feature/Setting: Automates targeted email flows for no-show guests using automated workflows.
  

20. Zoho CRM

• Feature/Setting: Automates custom workflow rules on “No Show” field update to send follow-ups and assign tasks.
  

21. Aircall

• Feature/Setting: Automate placing outbound “sorry we missed you” calls to no-shows via PowerDialer automation.
  

22. Telegram Bot API

• Feature/Setting: Automates direct bot messages to no-shows with next steps and re-booking options.
  

23. Shopify

• Feature/Setting: Automate creating discount codes for no-show guests using Automation Flows if meal or experience is pre-paid.
  

Benefits

1. Automates guest re-engagement, driving higher return rates and filling tables.

2. Automation ensures timely, consistent follow-ups, improving brand image.

3. Automated feedback collection aids data-driven service improvements.

4. Multi-channel automator approach increases reach and recovery.

5. Automatedly reduces staff workload while maximizing guest lifetime value.