Reservations & Guest ManagementPurpose
1.2. Automates the monitoring of unconfirmed, cancelled, or no-response reservations within set timeframes, streamlining the response workflow.
1.3. Enables automatable manager follow-ups via multiple channels (SMS, email, call, task assignment) to demonstrate attentive guest care and maximize seat occupancy.
Trigger Conditions
2.2. Guest cancels or abandons online booking form before final step.
2.3. API/webhook receives an event signaling booking abandonment from POS or online booking engine.
2.4. No guest response after automated reminder message.
2.5. Automator receives explicit “abandonment” flag via integration from booking system.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Automate SMS alert via Programmable Messaging API; set to fire on reservation abandonment event (sample: configure webhook to trigger POST to Twilio endpoint with manager contact info).
3.2. SendGrid
• Feature/Setting: Automate outbound transactional email using SendGrid Mail Send API; template automates managerial alert subject, guest/reservation details embedded.
3.3. Slack
• Feature/Setting: Automate Slack channel instant alert using Slack Incoming Webhook API; notify designated management channel with reservation info.
3.4. Microsoft Teams
• Feature/Setting: Automate Teams message card to defined restaurant management group using Teams connector; action on abandonment trigger.
3.5. WhatsApp Business API
• Feature/Setting: Automate WhatsApp template message to owner/lead host; configure message template and endpoint.
3.6. Gmail API
• Feature/Setting: Automate abandoned reservation alert by sending immediate email to management group using Gmail API send method.
3.7. Outlook 365
• Feature/Setting: Automate alert using Microsoft Graph Mail send endpoint; filter for reservation-related abandonment types.
3.8. PagerDuty
• Feature/Setting: Automate incident creation for critical guest abandonment scenario using Events API.
3.9. Asana
• Feature/Setting: Automate task assignment for abandoned reservation follow-up using Asana Task API.
3.10. Trello
• Feature/Setting: Automate new card creation in Trello board for real-time abandonment management via Cards API.
3.11. Salesforce
• Feature/Setting: Automate lead or case creation from abandoned reservation using Salesforce REST API.
3.12. HubSpot
• Feature/Setting: Automate new ticket in management pipeline on each abandonment event using HubSpot Ticket API.
3.13. Monday.com
• Feature/Setting: Automate item creation in restaurant operations board via Monday GraphQL API.
3.14. Google Sheets
• Feature/Setting: Automate row append with abandonment event data for tracking using Sheets API spreadsheets.values.append.
3.15. Zendesk
• Feature/Setting: Automate ticket opening for lost reservations using Zendesk Tickets API.
3.16. Intercom
• Feature/Setting: Automate message to management using Intercom Conversations API on reservation loss.
3.17. Discord
• Feature/Setting: Automate Discord channel alert using Webhooks for instant notification to restaurant leaders.
3.18. SMSGlobal
• Feature/Setting: Automate international SMS alert to management via SMSGlobal REST API.
3.19. Notion
• Feature/Setting: Automate new database entry on abandoned reservation for analytics via Notion API.
3.20. Freshdesk
• Feature/Setting: Automate ticket creation alerting guest experience team via Freshdesk Ticket API.
3.21. Airtable
• Feature/Setting: Automate record creation in tracking base for abandoned bookings using Airtable API.
3.22. ClickUp
• Feature/Setting: Automate task or comment creation for follow-up via ClickUp Task API.
Benefits
4.2. Automates rapid multi-channel notification and issue escalation.
4.3. Automator ensures no lost guest opportunity due to manual oversight.
4.4. Automating follow-up creates robust operational analytics for continuous process improvement.
4.5. Automation elevates guest satisfaction by enabling timely, personal outreach.
4.6. Automatable escalation protocols improve seat yield and profitability.