Reservations & Guest ManagementPurpose
1.2. Automate reservation reminders via multiple channels (SMS, email, voice), tailored to guest preferences.
1.3. Automation improves operation flow, guest satisfaction, and table turnover rates.
1.4. Enables automating calendar sync, ensuring reservation management systems and guest calendars are connected.
1.5. Automates communications for confirming, modifying, or canceling reservations, reducing manual intervention.
1.6. Incorporates multi-language reminders for diverse clientele, enhancing guest experience.
1.7. Automator configuration for customizable lead time (hours/days before reservation) and message templates.
Trigger Conditions
2.2. Scheduled time window before reservation (e.g., 24h, 2h prior).
2.3. Guest contact details available (phone, email, push notification ID).
2.4. Status: reservation not yet confirmed/checked-in, automating follow-ups.
2.5. Staff initiates manual reminder automation for high-priority clients.
Platform Variants
• Feature/Setting: Automated SMS reminders
• Configuration: Use Twilio’s Programmable SMS API; trigger sendMessage() with guest phone, reservation time, dynamic template.
3.2. SendGrid
• Feature/Setting: Automated email reminders
• Configuration: Sendgrid Mail Send API; trigger dynamic transactional template with guest info and reservation details.
3.3. Plivo
• Feature/Setting: SMS/voice automation
• Configuration: Message API for SMS or Call API for voice reminder; schedule based on reservation time, set personalized script.
3.4. Amazon SNS
• Feature/Setting: Multi-channel notifications
• Configuration: SNS Publish API; automate SMS/email push to topic subscribers with guest IDs.
3.5. MessageBird
• Feature/Setting: Omnichannel messaging automation
• Configuration: Message API; automate template SMS, WhatsApp, or Voice based on guest preferences.
3.6. Outlook/Office 365
• Feature/Setting: Automated calendar invite/notifications
• Configuration: Microsoft Graph API to automate Event creation/update, send reminders to guest's calendar.
3.7. Google Calendar
• Feature/Setting: Automated invite and reminder
• Configuration: Google Calendar API; automate event insert with notification 24h/2h before start.
3.8. Mailgun
• Feature/Setting: Email automation
• Configuration: Messages API; automate sending reservation reminder template to guest email.
3.9. Slack
• Feature/Setting: Staff alerts
• Configuration: Slack API chat.postMessage to automate notifications of upcoming reservations in team channel.
3.10. WhatsApp Business API
• Feature/Setting: Automated WhatsApp reminders
• Configuration: Automate sending reservation notification using sendMessage endpoint with pre-approved templates.
3.11. Telegram
• Feature/Setting: Chatbot reminder automation
• Configuration: Telegram Bot API, sendMessage; automate reminders to guest chat account.
3.12. Zoom
• Feature/Setting: Automated pre-dinner tasting invite
• Configuration: Zoom API createMeeting endpoint, automate invite/reminder for virtual tasting.
3.13. Salesforce
• Feature/Setting: Automated CRM task for reservations
• Configuration: Salesforce REST API; automate creating/reminding tasks for follow-up.
3.14. HubSpot
• Feature/Setting: Automated email/SMS workflow
• Configuration: HubSpot Workflow API, automate enrolment and send reservation reminder sequence.
3.15. Zapier
• Feature/Setting: Multi-platform automator
• Configuration: Automate workflows connecting reservation system with chosen notification service using Triggers and Actions.
3.16. Pabbly Connect
• Feature/Setting: Automated integration
• Configuration: Set up automations between reservation system and comms channels (SMS, email, Slack).
3.17. ActiveCampaign
• Feature/Setting: Automated email/SMS sequence
• Configuration: Automation Builder, automate sending reminder based on list segment and reservation timing.
3.18. Microsoft Teams
• Feature/Setting: Automated staff reservation alerts
• Configuration: Use Webhooks to send automated message when reminder is triggered.
3.19. ClickSend
• Feature/Setting: Automated SMS/email
• Configuration: Message API, automate message dispatch based on event schedule.
3.20. Freshdesk
• Feature/Setting: Automated ticket creation for special requests
• Configuration: Automate ticket generation when guest reply requires follow-up.
3.21. Calendly
• Feature/Setting: Extended reservation reminder automation
• Configuration: Webhook API to trigger reminders for bookings made via Calendly.
3.22. Intercom
• Feature/Setting: Automated in-app/web reminders
• Configuration: Message API to automate guest reminders within app or via pop-up.
Benefits
4.2. Enhances guest experience by automating timely, personalized communication.
4.3. Reduces manual workload on staff by automating outreach and confirmations.
4.4. Supports automation of multi-channel communication to reach guests via preferred medium.
4.5. Automator improves data consistency across CRM, calendar, and POS systems.
4.6. Automated feedback loop enables adaptive improvements to reminder content and timing.
4.7. Scalable automation for single-location or multi-location steakhouse chains.