Pre-order notifications to kitchen staff

Purpose

1. Automate delivery of pre-order notifications from reservation or order systems to kitchen staff, ensuring efficient kitchen workflow and proactive preparation for upcoming orders.

2. Automate updates to kitchen on special requests, allergen warnings, and specific service timing attached to bookings.

3. Automator system to provide automated acknowledgement, reducing manual coordination effort between front-of-house and kitchen teams.

4. Automatedly streamline food & beverage order management for improved accuracy, speed, and guest satisfaction.

Trigger Conditions

1. New reservation or pre-order created in reservation management software.

2. Customer modifies an existing reservation with dietary requirements or order preferences.

3. Reservation status is marked ‘Confirmed’ and scheduled within a defined time window.

4. Cancelled or modified orders require automated notification to kitchen.

Platform Variants

1. Twilio SMS

• Feature/Setting: Configure programmable SMS API for automated SMS alerts to kitchen team on new or changed orders.
  
• Example: SMS sent to kitchen mobile “Table 12: Gluten-free pizza, due 7:30PM.”
  

2. SendGrid

• Feature/Setting: Use transactional email API to automate sending pre-order details to kitchen manager’s email.
  
• Example: Automated email “Reservation Update: Special vegan starter for Table 7.”
  

3. Slack

• Feature/Setting: Slack Incoming Webhooks automates posting notifications to #kitchen channel.
  
• Example: JSON message posts real-time order changes.
  

4. Microsoft Teams

• Feature/Setting: Use automated connector to push reservation cards to kitchen staff Team channel.
  
• Example: Adaptive Card summarizing order details at scheduled time.
  

5. Gmail

• Feature/Setting: Set up automated filters and API to forward order emails to dedicated kitchen address.
  
• Example: Kitchen auto-forward label “Reservation Orders.”
  

6. Outlook

• Feature/Setting: Automate using Outlook’s Flow/Power Automate to send calendar invites with pre-order info to kitchen.
  
• Example: Event entry “Order due” with notes.
  

7. Telegram

• Feature/Setting: Automate using Bot API to deliver instant reservation alerts to kitchen group chat.
  
• Example: Bot pushes “Pre-order: No nuts for Table 5.”
  

8. WhatsApp Business API

• Feature/Setting: Automatedly trigger WhatsApp message to kitchen manager’s device.
  
• Example: Text: “Order updates for Reservation #101.”
  

9. PagerDuty

• Feature/Setting: Automate incident API to alert kitchen for high-priority orders.
  
• Example: Paging head chef on bulk group order.
  

10. Trello

• Feature/Setting: Automate Card Create API to list pre-orders on kitchen board.
  
• Example: Card per order “Table 14: Steak rare.”
  

11. Asana

• Feature/Setting: Automated project task creation for significant reservations/action.
  
• Example: Task: “Cater allergy-friendly menu for tonight.”
  

12. Notion

• Feature/Setting: Use API to automate adding database entry for each pre-order visible to kitchen.
  
• Example: Page: “6PM - Table 9: Birthday cake (no dairy)”
  

13. Google Sheets

• Feature/Setting: Automatedly append pre-order rows with triggers for real-time kitchen review.
  
• Example: Sheet updated: “Order, Time, Allergens.”
  

14. Discord

• Feature/Setting: Webhook automator posts pre-order notifications to private kitchen channel.
  
• Example: Embed: “VIP pre-order incoming.”
  

15. HubSpot

• Feature/Setting: Automate workflow triggers to send internal kitchen alert on relevant booking info.
  
• Example: Notification for “Special request from CRM.”
  

16. Airtable

• Feature/Setting: API automates record insertion into shared kitchen pre-order table.
  
• Example: Row: “7:15PM/Gluten free bread.”
  

17. Zendesk

• Feature/Setting: Automated ticket created for order modifications requiring kitchen response.
  
• Example: Ticket: “Customer updated menu—kitchen review required.”
  

18. Salesforce

• Feature/Setting: Automated Process Builder flow to generate kitchen task on new reservation.
  
• Example: Automatedly assigned kitchen prep task.
  

19. Monday.com

• Feature/Setting: Automation API to update kitchen workflow board with each confirmed order.
  
• Example: Item generated: “Large group pre-order.”
  

20. Freshdesk

• Feature/Setting: Automate ticket/alert on changed/cancelled orders to kitchen ops team.
  
• Example: Alert for “Order cancellation.”
  

Benefits

1. Automate communication flow, eliminates manual errors in pre-order handling.

2. Automates real-time updates for kitchen staff, improving responsiveness and service speed.

3. Automated tracking and acknowledgment ensures accountability and efficient workflow.

4. Automation allows scalable pre-order management during peak periods.

5. Automator reduces employee workload, supporting staff retention and satisfaction.