Automated dispatch of nearest support teams for breakdown calls

Purpose

1.1. Automate dispatch of the nearest available support teams to breakdown locations reported by auto rickshaw drivers at stands.
1.2. Streamline the automated detection and location-based assignment of emergency roadside response.
1.3. Automates communication between breakdown caller, dispatcher, and support units to minimize manual intervention.
1.4. Enhances efficiency and traceability of emergency dispatches, ensuring fast reactiveness for rickshaw stand emergencies.
1.5. Reduces human errors by automating the whole breakdown handling process, from call intake to team allocation and real-time tracking.

Trigger Conditions

2.1. Automated inbound call or SMS from rickshaw drivers reporting breakdown.
2.2. Mobile app form submission with GPS coordinates.
2.3. IoT/telematics fault alert from rickshaw sensor systems.
2.4. Manual web dashboard entry by stand coordinators.
2.5. Scheduled health-checks detecting inactivity or breakdown patterns.

Platform Variants

3.1. Twilio Programmable SMS
• Feature/Setting: Automate inbound SMS parsing with webhooks; triggers API calls to routing logic.
3.2. Twilio Voice
• Feature/Setting: Automated IVR for voice call intake; use speech-to-text API to trigger dispatch automations.
3.3. SendGrid
• Feature/Setting: Automated dispatch email alerts via REST API; configure alert rules in SendGrid.
3.4. Google Maps Platform
• Feature/Setting: Automate nearest support team calculations using Distance Matrix API; real-time GPS integration.
3.5. Slack API
• Feature/Setting: Automator-based real-time breakdown notifications to support channels; configure Slack Incoming Webhooks.
3.6. ServiceNow
• Feature/Setting: Automate incident ticket creation via REST API for each breakdown call.
3.7. Salesforce Service Cloud
• Feature/Setting: Automated case creation and assignment using CRM APIs and automation rules.
3.8. Zoho Desk
• Feature/Setting: Auto-create and route support tickets; configure workflow automator.
3.9. Zendesk
• Feature/Setting: Automate ticket workflow with Support API; use triggers and automations for dispatch.
3.10. Microsoft Teams
• Feature/Setting: Automated chatbots notify teams of assignment; configure via Teams bot framework and webhook.
3.11. WhatsApp Business API
• Feature/Setting: Automate 2-way communication to drivers via WhatsApp templates and session messages.
3.12. PagerDuty
• Feature/Setting: Real-time automated escalation rules via Events API trigger breakdown response.
3.13. Freshdesk
• Feature/Setting: Auto-dispatch ticket assignment rules via workflow automator configuration.
3.14. Google Sheets
• Feature/Setting: Automated log of all incidents and dispatches via API; triggers follow-up actions.
3.15. Airtable
• Feature/Setting: Automates dispatch directory updates; webhook-triggered base updates.
3.16. HubSpot
• Feature/Setting: Automate pipeline moves and support task creation via workflows.
3.17. Microsoft Power Automate
• Feature/Setting: Flow-based automated API integrations for dispatching teams after triggers.
3.18. Telegram Bot API
• Feature/Setting: Automate instant alerts to mobile teams; configure standard Telegram bot endpoints.
3.19. GPSWOX Fleet Tracking API
• Feature/Setting: Automated location update and tracking for dispatched teams.
3.20. OpenWeatherMap
• Feature/Setting: Automated weather data retrieval for situational dispatch logic; use Current Weather Data API.

Benefits

4.1. Automates and accelerates dispatch, reducing downtime and enhanced reliability.
4.2. Minimizes manual errors and ensures transparent automated record-keeping.
4.3. Enables automators to quickly adapt to location, weather, and resource availability.
4.4. Provides automated communication with all stakeholders, improving collaboration.
4.5. Increases operational efficiency and customer satisfaction via automation of entire breakdown workflow.
4.6. Allows scalable support operations management by automating repetitive dispatch processes.