Incident reporting workflow automation

Purpose

1. Enable systematic, fast, and auditable incident reporting for airstrips, ensuring compliance with government aviation regulations.

2. Automate multi-channel input (web, mobile, email, IVR), processing, validation, routing, and escalation of different incident categories (e.g., runway intrusion, mechanical failure, wildlife encounter).

3. Centralize and standardize incident data, attach supporting files (images, sensor logs), and document communication trails.

4. Integrate reports with compliance databases and notify stakeholders per protocol within set SLAs.

Trigger Conditions

1. New digital form submission from field staff or pilots.

2. Email with incident keyword or tagged subject line.

3. IVR/Dial-in with DTMF code corresponding to an incident type.

4. Monitoring system/sensor alert (e.g., FOD detection, runway lights fault).

5. Incident notification pushed from partner or regulatory portal.

6. Manual entry from command center dashboard.

Platform Variants

1. Microsoft Power Automate

• Feature/Setting: Automated cloud flow — trigger on Microsoft Forms response for incident intake, route to SharePoint for logging, notify Teams channel.
  

2. Google Apps Script

• Feature/Setting: Watch Google Form; run script to parse, validate, and label responses, send summary to Google Chat and update Google Sheet.
  

3. Twilio SMS

• Feature/Setting: Receive inbound SMS with incident code, parse details via webhook, reply with confirmation, log SMS in database via API.
  

4. Zendesk

• Feature/Setting: Trigger on support ticket with predefined tags, auto-assign safety manager, track audit trail.
  

5. Salesforce Service Cloud

• Feature/Setting: Case creation via REST API, auto-field population, assign case owner based on type.
  

6. ServiceNow

• Feature/Setting: Incident workflow — email-triggered record creation, approval routing, integration with knowledge articles.
  

7. PagerDuty

• Feature/Setting: Event API — auto-create incident on inbound event, trigger on-calls, resolve in UI.
  

8. Jira Service Management

• Feature/Setting: Create ticket via email/API, automate triage using labels, enforce workflow compliance.
  

9. Slack

• Feature/Setting: Slash command triggers incident intake modal, posts details to #safety, notifies relevant users with mentions.
  

10. Asana

• Feature/Setting: Task auto-creation via Zapier webhook, assign and due date set per priority.
  

11. Monday.com

• Feature/Setting: Form submission triggers item creation, auto-status update, notify manager.
  

12. Notion

• Feature/Setting: New form entry creates database item, auto-link to incident logs by date/type.
  

13. AWS SNS

• Feature/Setting: Event from IoT device triggers SNS topic, subscribes incident response contacts by SMS and email.
  

14. Azure Logic Apps

• Feature/Setting: Monitor mailbox, parse subject/body for incident pattern, post summary to Teams.
  

15. Freshservice

• Feature/Setting: Auto-create ticket via webhook, categorize, and escalate safety issues to specialist.
  

16. SendGrid

• Feature/Setting: Inbound parse API receives incident emails, extracts attachments, creates alert.
  

17. Zoho Desk

• Feature/Setting: Ticket automation rule — incident code in subject auto-tags case, routes per severity.
  

18. Dropbox

• Feature/Setting: Incident file upload triggers webhook, logs metadata, informs compliance officer.
  

19. Airtable

• Feature/Setting: Web form intake, record creation with fields for incident attributes, auto-color code by urgency.
  

20. Intercom

• Feature/Setting: In-app message intake, conversation labeled ‘Incident’, auto-reply with reference ID.
  

21. SAP Business Technology Platform

• Feature/Setting: Workflow service triggers on incident entry, invokes approval and archive process via OData API.
  

22. HubSpot Service Hub

• Feature/Setting: Automated ticket pipeline, conditional assignment and escalation, customer confirmation message.
  

23. IBM Maximo

• Feature/Setting: Incident work order triggered by sensor integration, assign tasks to maintenance teams.
  

24. Oracle Integration Cloud

• Feature/Setting: Incident REST API listens for POST request, routes based on type, logs resolution steps.
  

Benefits

1. Rapid, multi-channel, and reliable incident submission and acknowledgment.

2. Eliminates manual data entry, reducing reporting lag and human error.

3. Enforces regulatory and SOP compliance with full audit trail.

4. Accelerates stakeholder communication and fact-finding.

5. Enhances transparency and produces actionable analytics for safety management.

6. Supports scalable, future-ready integrations for new regulations or technologies.