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Digital incident and accident report workflow

Purpose

 1.1. Enable real-time digital incident and accident reporting for aerial sports centers (e.g., paragliding, skydiving).
 1.2. Ensure immediate capture of safety events using mobile/web-based forms with photo, GPS, and voice note upload.
 1.3. Route reports to compliance, safety management, and external regulators.
 1.4. Automate notifications, storage, escalations, and centralized analysis for trends, corrective actions, and audit logs.
 1.5. Maintain regulatory compliance (CAA, local authorities) with timestamped, immutable digital records.

Trigger Conditions

 2.1. Submission of an incident/accident form via mobile/web application.
 2.2. Keyword flag (e.g., “injury,” “equipment failure”) detected in internal communication.
 2.3. Digital check-in/check-out anomaly (planned vs. actual) or SOS button press by staff or guests.
 2.4. Third-party system alert (IoT sensor, wearable devices) indicating threshold breaches.
 2.5. Periodic compliance audit requiring report log extraction.

Platform Variants

 3.1. Microsoft Power Automate
  • Feature/Setting: Flow triggers on Microsoft Forms submission, auto-create SharePoint log item, email via Outlook.
 3.2. Google Forms + Apps Script
  • Feature/Setting: On form submit, Apps Script sends Slack message, stores to Sheets, attaches geolocation & image file.
 3.3. Zapier
  • Feature/Setting: Formstack trigger, auto-Gmail notification, update in Airtable, send SMS via Twilio.
 3.4. Twilio
  • Feature/Setting: SMS/Webhook inbound triggers; auto-reply and push notification on incident keyword.
 3.5. Slack
  • Feature/Setting: Workflow automation with channel post on new report, @mention compliance team.
 3.6. ServiceNow
  • Feature/Setting: REST API endpoint for form intake, incident management, escalations, and reporting dashboards.
 3.7. Jira Service Management
  • Feature/Setting: API-triggered ticket creation, automated priority rules, SLA enforcement, status updates.
 3.8. DocuSign
  • Feature/Setting: Pre-filled report templates with signature, workflow for routing to regulators via webhook.
 3.9. Dropbox
  • Feature/Setting: File upload API for photo/evidence storage, shareable incident folders auto-created per report.
 3.10. AWS Lambda
  • Feature/Setting: Trigger from API Gateway on form submit, process image attachments, send to S3 and SNS.
 3.11. Google Cloud Functions
  • Feature/Setting: Post-submission trigger, parse and store data in BigQuery, send real-time compliance alert.
 3.12. Salesforce
  • Feature/Setting: Service Cloud case creation API, assign custom escalation workflow for serious incidents.
 3.13. Airtable
  • Feature/Setting: API record creation, templated incident tracking tables, filtered compliance views.
 3.14. Box
  • Feature/Setting: Secure file upload via API, incident folder access control, audit trail for downloads/views.
 3.15. SendGrid
  • Feature/Setting: Automated incident summary email to management group with full report and files.
 3.16. Asana
  • Feature/Setting: Task auto-creation via webhook on report receipt, checklist for follow-up actions.
 3.17. Monday.com
  • Feature/Setting: Pulse/API board updates, team assignment automation, timeline/Gantt tracking.
 3.18. Smartsheet
  • Feature/Setting: Dynamic form intake, auto-populate sheets, smart reminders for unresolved cases.
 3.19. Trello
  • Feature/Setting: Card auto-generation from form API, push checklists/attachments, assign labels/owners.
 3.20. Freshdesk
  • Feature/Setting: Incident ticket API, categorization, agent assignment, SLA breach warnings.
 3.21. OneDrive
  • Feature/Setting: Automated evidence upload/organization using Graph API; permissions based on incident type.
 3.22. PagerDuty
  • Feature/Setting: Webhook incident trigger, escalation chain, real-time status notification.
 3.23. Microsoft Teams
  • Feature/Setting: Adaptive Card on report receipt, auto-post to safety channel, Teams chat escalation.

Benefits

 4.1. Immediate, standardized incident capture reduces risks of omission/incomplete reporting.
 4.2. Configurable automation eliminates manual steps, ensures real-time compliance.
 4.3. Automated cross-channel alerts speed response and escalation for critical cases.
 4.4. Centralized digital records facilitate audit-readiness, analytics, and continuous safety improvement.
 4.5. Multi-platform connectivity allows seamless adoption to diverse existing business systems.

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