Health and safety briefing distribution to staff and passengers

Purpose

1.1. Ensure every staff member and passenger receives timely, documented health and safety briefings before flight.
1.2. Maintain legally compliant safety communication for audit trails.
1.3. Embed dynamically updated content (COVID protocols, emergency exits, luggage restrictions, etc.).
1.4. Support multi-language and accessibility criteria (e.g., audio/visual formats).
1.5. Log acknowledgements and incident responses for regulatory needs.

Trigger Conditions

2.1. New booking confirmed for a staff member or passenger.
2.2. Scheduled flight event (X minutes before boarding time).
2.3. Change in regulations or operational status requiring briefing update.
2.4. Role assignment for flight or ground staff.
2.5. System synchronization with HR, booking, or compliance platforms.

Platform Variants

3.1. Twilio SMS
• Feature: Automated SMS notifications; API: POST /Messages with flight/briefing content
3.2. SendGrid
• Feature: Email distribution; API: /mail/send with briefing attachments (PDF/video)
3.3. Slack
• Feature: Channel or DM alerts; API: chat.postMessage with link to briefing media
3.4. Microsoft Teams
• Feature: Scheduled message; API: /sendActivity (Graph) with document/video
3.5. WhatsApp Cloud API
• Feature: Pre-approved message templates; API: /messages with safety briefing payload
3.6. Zoom
• Feature: Webinar invitation for live briefings; API: /meetings (auto-registration, invite send)
3.7. Google Workspace (Gmail, Drive)
• Feature: Auto-email sequence; API: /gmail/v1/users/messages/send
3.8. DocuSign
• Feature: Consent e-signature for briefing; API: /envelopes with safety doc, track sign status
3.9. Salesforce
• Feature: Contact trigger with Campaign; API: /sobjects/Contact/Event__c
3.10. HubSpot
• Feature: Workflow automation; API: /crm/v3/objects/email/briefing
3.11. Mailchimp
• Feature: Audience-specific campaigns; API: /messages/send-template
3.12. Zapier
• Feature: Multi-app logic trigger and forwarding; API: Webhook App and app connectors
3.13. Google Calendar
• Feature: Event-based trigger, add briefing event; API: /calendars/events/insert with links
3.14. AWS SES
• Feature: Bulk secure email delivery; API: SendEmail with safety attachment
3.15. BambooHR
• Feature: New hire onboarding trigger; API: /employees/{id}/onboarding
3.16. Workplace by Meta
• Feature: Community post or DM; API: /messages
3.17. Dropbox
• Feature: Automated file share; API: /sharing/create_shared_link_with_settings
3.18. Smartsheet
• Feature: Assignable reminder row; API: /sheets/{sheetId}/rows
3.19. SharePoint
• Feature: Document library publish/notify; API: /sites/{site-id}/drive/items
3.20. Intercom
• Feature: In-app notification for digital check-in; API: /messages
3.21. Pendo
• Feature: Guided walkthrough push; API: guides/launch
3.22. Adobe Acrobat Sign
• Feature: Send for digital sign-off; API: /agreements

Benefits

4.1. Removes manual compliance tasks and reduces delays.
4.2. Offers traceable, auditable proof of distribution and acknowledgement.
4.3. Ensures message consistency and regulatory adaptability.
4.4. Improves passenger and staff satisfaction/engagement.
4.5. Supports rapid changes during crises and dynamic operational contexts.