Order confirmation email and SMS to customer

Purpose

1.1. Automate the immediate delivery of order confirmation via both email and SMS to customers purchasing alcoholic beverages in a wholesale context.
1.2. Ensure customers receive accurate order details, contact information, expected delivery timelines, and regulatory disclaimers relevant to the beverage industry.
1.3. Enhance customer experience, reduce manual intervention, and maintain compliance with legal notification requirements in alcohol distribution.

Trigger Conditions

2.1. Triggered upon completion of a new order in the order management system.
2.2. Activated when payment changes to “received,” “pending,” or specific status updates.
2.3. Initiated if customer record contains valid email and mobile phone entries.

Platform Variants

3.1. Twilio (SMS)
• Feature: Messaging API; send SMS upon webhook trigger.
• Configuration: Use POST /Messages endpoint, map phone & order fields.

3.2. MessageBird
• Feature: SMS Messaging API; rapid mass and personalized dispatch.
• Configuration: POST to /messages with "recipient" and "body."

3.3. Nexmo (Vonage)
• Feature: SMS API for transactional notifications.
• Configuration: POST /sms/json; include "to", "from", and order text.

3.4. Plivo
• Feature: SMS API supporting global delivery.
• Configuration: /v1/Account/{auth_id}/Message; JSON with message body.

3.5. Sinch
• Feature: Programmable SMS; send via REST call.
• Configuration: POST to /sms/v1/messages with recipient/order payload.

3.6. ClickSend
• Feature: Transactional SMS API; automated dispatch.
• Configuration: POST /sms/send with recipient/confirmation template.

3.7. Infobip
• Feature: SMS API for order alerts.
• Configuration: POST /sms/2/text/advanced; order variables as params.

3.8. SendGrid
• Feature: Mail Send API for transactional emails.
• Configuration: POST /mail/send; email template references order data.

3.9. Mailgun
• Feature: Messages API for order confirmation emails.
• Configuration: POST /v3/{domain}/messages; dynamic fields for order.

3.10. Amazon SES
• Feature: SendEmail API for bulk confirmation mailings.
• Configuration: API call with destination, subject, order body text.

3.11. Mandrill (Mailchimp Transactional)
• Feature: Messages/send-template for formatted confirmations.
• Configuration: Template with merge vars (customer, products, amount).

3.12. SMTP2GO
• Feature: Email API for immediate order notifications.
• Configuration: POST /v3/email/send; recipient & content mapping.

3.13. Postmark
• Feature: Email endpoint for delivery-focused confirmations.
• Configuration: POST /email with JSON (to, template, orderData).

3.14. SparkPost
• Feature: Transmission API for email notifications.
• Configuration: /api/v1/transmissions; API key, order as substitutions.

3.15. Outlook 365 (Graph API)
• Feature: SendMail endpoint for transactional email.
• Configuration: POST /sendMail; order fields in message body.

3.16. Gmail API
• Feature: Users.messages.send for order confirmations.
• Configuration: API call with base64 encoded RFC 2822 message.

3.17. Zoho Mail
• Feature: Send Mail API for automated messages.
• Configuration: API call, order information as placeholders.

3.18. Pabbly Connect
• Feature: SMS/Email modules; multi-channel dispatch automation.
• Configuration: Setup workflow’s action for both SMS/email.

3.19. Slack (for internal alerts)
• Feature: Chat.postMessage API; notify sales team on each trigger.
• Configuration: Channel, order details in message body.

3.20. HubSpot
• Feature: Workflow Actions > Send Email or SMS via integrations.
• Configuration: Trigger workflow on Deal or Order pipeline update.

3.21. Salesforce
• Feature: Process Builder/Flow for order confirmation.
• Configuration: Automated action to fire on Order creation, invokes custom email/SMS.

3.22. Freshsales
• Feature: Workflow Automation for transactional messages.
• Configuration: Define triggers, set up email and SMS modules.

Benefits

4.1. Rapid confirmation ensures compliance with industry notification standards.
4.2. Reduces manual errors and speeds up customer communication cycles.
4.3. Frees staff time for more complex sales or support functions.
4.4. Enhances customer trust and transparency by delivering consistent, detailed order information.
4.5. Supports multilingual and globalized customer reach using advanced platforms.
4.6. Easy audit trail and record for regulatory and business analytics purposes.