Multi-channel sales integration and order routing

Purpose

1.1. Enable real-time integration of sales orders from multiple online and offline channels into a central system for airbrushing supply retailers.
1.2. Automate order import, inventory sync, customer notifications, and routing to correct warehouse or fulfillment partner.
1.3. Prevent overselling by updating product availability instantly across channels.
1.4. Consolidate multi-channel sales analytics for reporting and trend identification.
1.5. Reduce manual errors, accelerate order processing, and optimize resource allocation through automation logic.

Trigger Conditions

2.1. New order placed on any sales channel (online store, marketplace, POS).
2.2. Inventory quantity changes (restock, manual adjustment, return).
2.3. Shipping status or carrier update received.
2.4. Product catalog change initiated (price, description, category).
2.5. Refund or cancellation request submitted.

Platform Variants

3.1. Shopify
• Feature/Setting: Webhooks (`orders/create`, `inventory_levels/update`)
• Configure webhook endpoints to push order/inventory data on event.

3.2. WooCommerce
• Feature/Setting: REST API (`/wp-json/wc/v3/orders`)
• Poll or listen to order creation events and sync inventory using API.

3.3. Magento
• Feature/Setting: API endpoint (`/rest/V1/orders`, `/rest/V1/products/stockItems/{sku}`)
• Schedule push/pull or use event hooks for order and inventory changes.

3.4. BigCommerce
• Feature/Setting: Webhooks/Admin API (`store/order/created`, `/v3/catalog/products`)
• Listen to webhook topics and push updates to central system.

3.5. Amazon Marketplace
• Feature/Setting: MWS Orders API (`ListOrders`, `ListOrderItems`)
• Pull orders and update inventory using feeds or direct API update.

3.6. eBay
• Feature/Setting: Sell API (`getOrders`, `getInventoryItem`)
• Schedule API calls or respond to order webhooks.

3.7. Etsy
• Feature/Setting: Open API (`/v3/application/shops/{shop_id}/receipts`)
• Listen to order/transaction endpoints, sync with core system.

3.8. Lightspeed POS
• Feature/Setting: Retail API (`/API/Account/{accountID}/Sale.json`)
• Configure sales and inventory endpoints for two-way sync.

3.9. Square
• Feature/Setting: Orders API (`/v2/orders`, `/v2/inventory`)
• Push/pull order and inventory updates on specific triggers.

3.10. QuickBooks Commerce
• Feature/Setting: API (`/sales_orders`, `/products`)
• Create automation rules for order and item updates.

3.11. ShipStation
• Feature/Setting: API Webhook (`orders/notify`, `/orders/createorder`)
• Receive orders for routing and fulfillment initiation.

3.12. ShipBob
• Feature/Setting: API Integration (`POST /orders`, `/inventory`)
• Route orders and inventory data for fulfillment actions.

3.13. Shippo
• Feature/Setting: Webhook/API (`/shipments`, `/orders`)
• Create shipping labels and send status to source channel.

3.14. Klaviyo
• Feature/Setting: Ecommerce integration API (`track order placed`)
• Trigger marketing or notification flows on sales events.

3.15. Salesforce Commerce Cloud
• Feature/Setting: OCAPI (`/orders`, `/inventory`)
• Integrate with central data hub to sync order activity.

3.16. Linnworks
• Feature/Setting: API (`Order/Create`, `Inventory/BatchUpdateStockLevel`)
• Trigger and update orders/inventory via API.

3.17. Skubana
• Feature/Setting: API (`/orders`, `/products/stock`)
• Two-way sync orders, inventory and shipping status.

3.18. Zoho Inventory
• Feature/Setting: API (`/salesorders`, `/items`)
• Automate order creation and inventory sync from all channels.

3.19. Cin7
• Feature/Setting: API (`SaleOrder`, `Product.Stock`)
• Route multi-channel orders and sync warehouse stock.

3.20. Google Sheets
• Feature/Setting: REST API (`spreadsheets.values.update`)
• Record consolidated order and inventory data for analytics.

3.21. Slack
• Feature/Setting: Webhook/API (`chat.postMessage`)
• Send order notifications and alerts to operations or sales channels.

3.22. Trello
• Feature/Setting: API (`POST /1/cards`)
• Auto-create fulfillment or priority tickets as new orders arrive.

3.23. Zendesk
• Feature/Setting: API (`POST /api/v2/tickets`)
• Create customer support requests on order or fulfillment issues.

Benefits

4.1. Prevents double-selling with instant inventory synchronization.
4.2. Centralizes order and catalog management for oversight.
4.3. Accelerates fulfillment by routing orders in real-time.
4.4. Reduces manual data entry and error rates.
4.5. Automatically updates customers via their channel of purchase.
4.6. Provides up-to-the-minute sales analytics across all platforms.
4.7. Scales as new channels/platforms are added.
4.8. Automates exception handling, refunds, and notifications.