Customer feedback collection post-delivery

Purpose

1. Automate the collection of customer feedback post-delivery to improve service and product quality for an olive oil bottling company.

2. Ensure timely, consistent, and scalable customer engagement post-sales to gather actionable insights.

3. Streamline manual follow-up processes, accelerating response cycles for enhanced customer experience analytics.

4. Retain customers and generate data for process improvements by automating feedback loops.

5. Enable management to act on real-time feedback data through automation dashboards.

Trigger Conditions

1. Automated trigger on successful order delivery confirmation via ERP, CRM, or logistics system.

2. Automation initiates based on order status update to "Delivered" in inventory or sales system.

3. Manual trigger by sales or support representative post-delivery if needed for exception handling.

4. Automated schedule (e.g., 24–48 hours after delivery) for delayed or staggered feedback request.

Platform Variants

1. Twilio SMS

• Feature/Setting: Automate outbound SMS with feedback link via Messaging API; sample config — POST to /Messages with customer phone and preconfigured feedback template.
  

2. SendGrid

• Feature/Setting: Automate email feedback surveys using the SendGrid Mail Send API; config — trigger transactional templates upon delivery status webhook.
  

3. Gmail API

• Feature/Setting: Automate personalized email feedback requests using Gmail API with prefilled subjects and dynamic body content via batch send.
  

4. Slack

• Feature/Setting: Automate direct messages to partner distributors collecting feedback via Slack Bot API and incoming webhooks.
  

5. Salesforce

• Feature/Setting: Automate post-delivery tasks using Process Builder or Flow to email customers using Feedback Object records.
  

6. HubSpot

• Feature/Setting: Automate feedback campaigns post-delivery with HubSpot Workflows; config — trigger Survey Email workflow from Deal Stage update.
  

7. ActiveCampaign

• Feature/Setting: Automate follow-up survey emails using Automations; trigger on delivery tag or custom field update.
  

8. Mailchimp

• Feature/Setting: Launch automated customer journeys post-delivery to gather net promoter score (NPS) via Campaign Trigger.
  

9. SurveyMonkey

• Feature/Setting: Automated email invitations for post-order feedback using the SurveyMonkey API; config — trigger collector link via order confirmation event.
  

10. Google Forms

• Feature/Setting: Automate email dispatch of custom forms via Apps Script and Google Forms API, triggered by delivery status in Sheets.
  

11. Zendesk

• Feature/Setting: Automated ticket creation for every feedback form submission via Zendesk API — auto-route to customer support.
  

12. Typeform

• Feature/Setting: Automate sending personalized feedback forms post-delivery using Typeform’s Webhooks and Response API.
  

13. Microsoft Teams

• Feature/Setting: Automate Teams notifications or adaptive card for feedback collection via Graph API on delivery status update.
  

14. WhatsApp Business API

• Feature/Setting: Automate feedback prompt via WhatsApp message template sent on order delivery event.
  

15. Intercom

• Feature/Setting: Automate feedback surveys in chat or by email using Series Automations triggered by delivery tags.
  

16. Shopify

• Feature/Setting: Automate post-purchase feedback requests using Shopify Flow and webhook app integration.
  

17. Klaviyo

• Feature/Setting: Automate feedback flows post-delivery leveraging Flow Automation triggered by fulfilled order events.
  

18. Zoho CRM

• Feature/Setting: Automate custom surveys using Zoho CRM Workflow Automation and Zoho Survey triggers post-sales.
  

19. Freshdesk

• Feature/Setting: Automate feedback ticket creation or email with Customer Satisfaction module upon order status completion.
  

20. Airtable

• Feature/Setting: Automate record updates and feedback request emails by linking Airtable Automations to delivery status fields.
  

21. Monday.com

• Feature/Setting: Automate feedback collection tasks assignment and reminders post-delivery using Monday.com Automation Recipes.
  

22. Pipedrive

• Feature/Setting: Automate sending feedback survey links via email or SMS with Workflow Automations upon deal reached “Delivered” stage.
  

23. Facebook Messenger

• Feature/Setting: Automate chatbot-triggered feedback collection post-delivery via Messenger Platform Send API.
  

24. Mailjet

• Feature/Setting: Automate survey emails post-order delivery using Mailjet’s Transactional Email API and event triggers.
  

Benefits

1. Automatedly gathers high-quality customer feedback instantly post-delivery, removing manual effort.

2. Automates consistent outreach, increasing response rates and actionable insights for continuous improvement.

3. Enables scalable customer engagement as order volumes grow, reducing staff workload.

4. Automated feedback process provides real-time analytics, automating data-driven decisions.

5. Automator solutions support integration with CRM, ERP, and BI tools, automating analysis pipelines.

6. Automation enhances customer retention by showcasing a responsive, technology-driven brand approach.

7. Limits human error, ensuring automatable and compliant handling of customer responses.

8. Establishes sustainable, automated feedback culture in the olive oil bottling corporate environment.