Sample Collection and TrackingPurpose
1.2. Ensure visibility across all stakeholders for each stage of the blood sample lifecycle, automating the relay of status changes, confirmations, or exceptions such as missed collections or delays.
1.3. Reduce manual communication, eliminate delays, and guarantee traceability for compliance or audit purposes, automating audit log entries and performance metrics.
Trigger Conditions
2.2. Automated notification triggers upon sample pick-up, collection completion, or exception (e.g., unsuccessful collection, delay logged by the collector).
2.3. Automated notification triggers when the sample’s chain-of-custody status is updated (e.g., handed to courier, received at lab).
2.4. Automatedly notify patients or caregivers if collection is overdue by a predefined automator rule (e.g., 10 minutes past scheduled time).
Platform Variants
3.1. Twilio SMS
• Feature/Setting: SMS API, configure POST /Messages endpoint to automate sending SMS updates for each collection event.
• Sample: Automate POST with body: {"To":"+1xxxx","From":"+1xxxx","Body":"Sample collected at 10:50AM."}
3.2. SendGrid
• Feature/Setting: v3/mail/send API automates transactional email notifications for status updates on sample collection.
• Sample: Automate POST to /mail/send with dynamic "dynamic_template_data" for event and timestamp.
3.3. Slack
• Feature/Setting: Incoming Webhooks automate posting updates to healthcare operations channels.
• Sample: Automate webhook with payload {"text":"Sample now in transit to lab."}
3.4. Microsoft Teams
• Feature/Setting: Incoming webhook URL automates posting real-time collection status for lab teams.
• Sample: Automate JSON POST with relevant status message.
3.5. Firebase Cloud Messaging (FCM)
• Feature/Setting: SendMessage API automates mobile push notifications to staff and patients.
• Sample: Automate POST to /fcm/send with title and message body.
3.6. WhatsApp Business API
• Feature/Setting: /messages endpoint automates WhatsApp updates to phone numbers on file.
• Sample: Automate POST with template for collection status.
3.7. PagerDuty
• Feature/Setting: Events API v2 automates escalating missed/overdue sample notifications to supervisors.
• Sample: Automate POST with event_action: "trigger".
3.8. Google Chat
• Feature/Setting: Incoming Webhook automates posting collection updates in lab chatrooms.
• Sample: Automate payload {"text":"Sample #123 picked up."}
3.9. Zendesk
• Feature/Setting: Tickets API automates creating/updated incident tickets for exceptions or delays.
• Sample: Automate POST to /api/v2/tickets with custom status field.
3.10. ServiceNow
• Feature/Setting: Table API automates incident or task creation for issues in sample tracking.
• Sample: Automate POST to /api/now/table/incident with anomaly flag.
3.11. Salesforce
• Feature/Setting: REST API automates adding tasks/alerts to related patient or collection records.
• Sample: Automate POST to /services/data/vXX.X/sobjects/Task.
3.12. Mailgun
• Feature/Setting: /messages endpoint automates emails to alert staff of real-time status.
• Sample: Automate POST with HTML body of status update.
3.13. Microsoft Outlook (Office 365)
• Feature/Setting: Send Mail REST API automates sending email notification on collection status.
• Sample: Automate POST with automated patient or staff details.
3.14. HubSpot
• Feature/Setting: Email API automates automated customer notification workflows.
• Sample: Automate POST to /email/public/v1/singleEmail/send.
3.15. Zoho CRM
• Feature/Setting: Workflow Rules API automates follow-up triggers for missed/late collections.
• Sample: Automate POST to /crm/v2/functions/execute.
3.16. Pusher
• Feature/Setting: Channels API automates web/app real-time push notifications.
• Sample: Automate POST to /apps/{app_id}/events.
3.17. Intercom
• Feature/Setting: Messages API automates in-app notifications to staff/patients.
• Sample: Automate POST to /messages with user_id and event content.
3.18. Telegram Bot API
• Feature/Setting: sendMessage method automates instant Telegram text updates.
• Sample: Automate POST to /bot{token}/sendMessage with chat_id.
3.19. Discord
• Feature/Setting: Webhook automates real-time status pings in team servers.
• Sample: Automate POST with status payload to webhook URL.
3.20. Amazon SNS
• Feature/Setting: Publish API automates SMS, email, and mobile push in one unified operation.
• Sample: Automate Publish request to topic ARN with message {"status": "Collected"}
Benefits
4.2. Automated issue flagging minimizes missed or delayed collections, optimizing operational flow and compliance in diagnostics.
4.3. Automation increases transparency and traceability across healthcare sample logistics.
4.4. Automating audit trails and alert handling boosts regulatory alignment and safety.
4.5. Automator-driven updates empower scalable, error-resistant healthcare workflows, making the status reporting process fully automatable.