Automated booking confirmation and reminders

Purpose

1 Automates the sending of booking confirmations and reminders for aquatic centre sessions, ensuring participants receive timely and accurate notifications.

2 Automates communication to decrease no-shows, enhance customer experience, and reduce manual workload for staff.

3 Automates synchronization between scheduling platforms and messaging channels to provide real-time automated confirmation.

4 Enables automated re-notification and follow-up with automatable reminders according to timing preference (e.g. 24h or 2h before event).

5 Supports automatedly updating records and central logs after each confirmation or reminder delivery, creating a robust automated audit trail.

Trigger Conditions

1 Automate when a new aquatic booking is confirmed through the system.

2 Automate before scheduled session, at configurable intervals (e.g. 24 hours/2 hours prior).

3 Automate sending upon booking modification or rescheduling.

4 Automate when payment status updates from pending to paid.

5 Automate on cancellation, to send cancellation advisories and rebooking options.

Platform Variants

1 Twilio SMS

• Feature/Setting: Use Twilio API "Messages" endpoint; configure to automate SMS confirmations/reminders to participant phone numbers.
  

2 SendGrid

• Feature/Setting: Use Send Email API "Mail Send" endpoint; automate emailing confirmation and reminders with dynamic session details.
  

3 Office365 Outlook

• Feature/Setting: Use Office365 "Send an Email (V2)" action; automate delivery of confirmations and reminders to registered emails.
  

4 Google Calendar

• Feature/Setting: Use "Events: insert" and "Events: patch" API; automate addition of booking event invites and modifications.
  

5 Mailchimp

• Feature/Setting: Use "Campaigns" API; automate email message campaigns for mass confirmations or reminders.
  

6 WhatsApp Business API

• Feature/Setting: Use "messages" endpoint; automate WhatsApp message delivery of confirmations and reminders to member phones.
  

7 Slack

• Feature/Setting: Use "chat.postMessage" API; automate sending booking confirmation/reminders to staff channels or customer DM.
  

8 HubSpot

• Feature/Setting: Use "Engagements API" for automated task creation and timeline updates on booking confirmations/reminders.
  

9 Zapier

• Feature/Setting: Use "Schedule by Zapier" with email/SMS integrations; automate inter-trigger logic for event reminders.
  

10 Calendly

• Feature/Setting: Use "Event Types" webhook; automate sending of custom confirmations after bookings via connected email/SMS services.
  

11 Salesforce

• Feature/Setting: Use "Process Builder" or "Flow" automation; automate messaging and status tracking for aquatics bookings.
  

12 ActiveCampaign

• Feature/Setting: Use "Automations" module; set up automated email/SMS sequences for confirmations and reminders.
  

13 Pipedrive

• Feature/Setting: Use "Workflow Automation"; automate activity creation and reminder delivery for session bookings.
  

14 Stripe

• Feature/Setting: Use "Events" API webhook on successful payment; automate triggering of confirmation/receipts.
  

15 Outlook Calendar

• Feature/Setting: Use "Create Event" and "Update Event" API; automate synchronizing and calendaring participant bookings.
  

16 Facebook Messenger

• Feature/Setting: Use "Send API"; automate Messenger reminders for bookings to customer profiles.
  

17 Intercom

• Feature/Setting: Use "Messages" API; automate in-app or email messaging for aquatic bookings and reminders.
  

18 Google Workspace Gmail

• Feature/Setting: Use "Send Email" API; automate personalized confirmation and reminder emails.
  

19 Microsoft Teams

• Feature/Setting: Use "Send Message" Graph API; automate announcements to group/individual channels on upcoming bookings.
  

20 Viber

• Feature/Setting: Use "Public Account API" to automate sending Viber messages with session confirmations or reminders.
  

21 ClickSend

• Feature/Setting: Use "SMS API" for automating SMS notification delivery to customer lists on booking status changes.
  

22 Zoho CRM

• Feature/Setting: Use "Workflow Automation" for automated task creation and email or SMS reminders on bookings.
  

23 Booking.com API

• Feature/Setting: Use Webhooks and Messaging API; automate confirmation messaging based on external reservation triggers.
  

Benefits

1 Automates and standardizes communications, increasing professionalism and reliability.

2 Reduces manual labor and potential for human error with full automation of reminders.

3 Automatedly minimizes missed sessions by keeping participants informed and reminded.

4 Automating communication builds customer trust with timely, consistent engagement.

5 Enables scalable, automatable processes that adapt to growing aquatic centre demand.

6 Automation facilitates easy auditing, monitoring and optimization of booking communication flows.