Conflict resolution for double bookings

Purpose

1. Automate conflict resolution for double bookings in aquatic centres, enabling seamless management when two or more reservations overlap in time or resource usage.

2. Ensures efficient, automated scheduling, freeing staff from manual conflict checks, preventing customer dissatisfaction, and optimizing facility utilization.

3. Automates detection, notification, and rescheduling according to business rules, member preferences, and resource hierarchies relevant to multi-sport aquatics environments.

Trigger Conditions

1. A new booking submission overlaps with an existing confirmed booking for the same pool/lane/resource.

2. A booking change request (update/cancellation) causes a calendar collision.

3. Admin imports large event schedules that may induce bulk double-bookings.

4. Booking APIs send automated conflict alerts from third-party platforms.

Platform Variants

1. Google Calendar

• Feature/Setting: Calendar API — automate conflict checks and event update triggers using Events: list, insert, and delete.
  

2. Microsoft Outlook / Office 365

• Feature/Setting: Microsoft Graph API — automate calendar conflict detection and notification; use Schedule/FindMeetingTimes endpoint.
  

3. Twilio SMS

• Feature/Setting: Programmable Messaging — automate SMS alerts to customers or admins when double bookings are detected.
  

4. SendGrid

• Feature/Setting: Transactional Emails (v3 Mail Send API) — automate sending rescheduling or conflict notification emails.
  

5. Calendly

• Feature/Setting: Webhooks & API — automate booking data sync, detect conflicts, and trigger automation flows for resolution.
  

6. Acuity Scheduling

• Feature/Setting: Webhooks with Appointment Created/Changed triggers — automate double booking flagging and alternative slot suggestions.
  

7. Zoho Bookings

• Feature/Setting: API or Workflow rules — automate internal alerts and user notifications upon schedule clashes.
  

8. Salesforce

• Feature/Setting: Flow Builder — automate identification and resolution of booking conflicts with event triggers and task automation.
  

9. Zapier

• Feature/Setting: Automation Zaps — link booking tools with notification channels, automate conflict workflows across apps.
  

10. Slack

• Feature/Setting: Incoming Webhooks — automate real-time conflict alerts to operations or support channels.
  

11. Monday.com

• Feature/Setting: Automations recipes — automatically log and assign double booking issues for resolution.
  

12. HubSpot

• Feature/Setting: Workflow Automation — automate triggering rescheduling sequences when double booking enters CRM.
  

13. Google Sheets

• Feature/Setting: Apps Script — automate detection of booking overlaps in spreadsheet-based booking systems.
  

14. Notion

• Feature/Setting: API Integrations — automate scheduling database audits for conflicts and automate notifications.
  

15. Mailgun

• Feature/Setting: Email API — automate sending tailored rescheduling communication to affected users.
  

16. Pipedream

• Feature/Setting: Automated event sources — monitor booking APIs and schedule automations for conflict alerts.
  

17. Webex

• Feature/Setting: Meetings API — automate conflict checks within collaborative scheduling workflows.
  

18. Typeform

• Feature/Setting: Webhook on submit — automate immediate double-booked feedback in booking forms.
  

19. ActiveCampaign

• Feature/Setting: Automations — automate contact segmentation and outreach for booking conflicts.
  

20. Trello

• Feature/Setting: Power-Ups & Automation — automate creation of conflict-resolution task cards when booking overlap occurs.
  

21. Freshdesk

• Feature/Setting: Automations — automatically generate support tickets when double bookings need administrative review.
  

22. Microsoft Teams

• Feature/Setting: Automated messages via Webhooks — notify teams of double booking issues for rapid response.
  

Benefits

1. Automates time-consuming manual conflict checking.

2. Automatedly reduces customer frustration by instantly addressing double bookings.

3. Enhances facility utilization with automated schedule optimization.

4. Automates clear staff roles for escalation or resolution tasks.

5. Automating communication channels ensures no conflict goes unnoticed.

6. Automatable processes lower resource management errors.

7. Automated conflict resolution boosts operational efficiency and member satisfaction.