Scheduling & DispatchPurpose
1.2. Automating client notifications using structured communication channels (SMS, email, push) to never miss routine or emergency glass repair schedules.
1.3. Service reminder automator integrates with scheduling/dispatch systems to trigger and escalate reminders based on rules, including multi-touch notifications pre- and post-service.
Trigger Conditions
2.2. Upcoming appointment date/time automates reminder at specified intervals (24h, 2h, etc.).
2.3. Change of appointment (reschedule/cancel) automates new reminders or cancellation messages.
2.4. No-show automates feedback or rebooking reminder.
2.5. Service completion automates follow-up message or review request.
Platform Variants
• Feature/Setting: Use Programmable Messaging API; configure message templates and schedule triggers using event webhooks.
3.2. SendGrid
• Feature/Setting: Use Transactional Email API; configure automated email reminder flows with dynamic templates.
3.3. Outlook 365
• Feature/Setting: Use Calendar API and Automated Flows to send appointment reminders via email.
3.4. Google Calendar
• Feature/Setting: Use Events API; set up automated push notifications and reminders linked to appointments.
3.5. Slack
• Feature/Setting: Use Incoming Webhooks; configure reminder automation in dedicated client channels.
3.6. Microsoft Teams
• Feature/Setting: Use Teams Bot Framework; automate reminder messages to client channels or direct chats.
3.7. HubSpot
• Feature/Setting: Use Workflows Automation; configure Service Reminders property and sequence triggers.
3.8. Salesforce
• Feature/Setting: Use Process Builder or Flow Builder; automate SMS or email reminders via integrated communications apps.
3.9. Mailgun
• Feature/Setting: Use Messages API and scheduled sending for automated reminder emails.
3.10. WhatsApp (via MessageBird)
• Feature/Setting: Use WhatsApp Business API; configure automated template messages for scheduled clients.
3.11. Zoho CRM
• Feature/Setting: Use Workflow Rules; automate notification emails and SMS for appointment reminders.
3.12. ActiveCampaign
• Feature/Setting: Use Automations; schedule reminder emails and SMS for client appointments.
3.13. Mailchimp
• Feature/Setting: Use Campaign Triggers; automate reminder logic on audience segments.
3.14. Zapier
• Feature/Setting: Use Scheduler and SMS/email/push notification integrations to automate service reminders.
3.15. Pipedrive
• Feature/Setting: Use Workflow Automation; trigger reminders via email or supported integrations on appointment dates.
3.16. Drip
• Feature/Setting: Use Workflow Automation; automate email and SMS reminder sequences.
3.17. Calendly
• Feature/Setting: Use Event Type Notifications; automatedly send reminders for confirmed bookings.
3.18. Google Chat
• Feature/Setting: Use Google Chat Bots API; automate direct or group chat reminders prior to appointments.
3.19. Intercom
• Feature/Setting: Use Custom Bots and Outbound Messages; automate targeted appointment notifications.
3.20. OneSignal
• Feature/Setting: Use Push Notifications API; automate mobile and web reminders based on schedule triggers.
3.21. Facebook Messenger (via Messenger API)
• Feature/Setting: Use Send API; automate event-based reminders as direct client messages.
3.22. ClickSend
• Feature/Setting: Use SMS API; automate bulk and individual appointment reminder sending.
3.23. Freshdesk
• Feature/Setting: Use Automations and Scenario Automation to send reminders as tickets or emails to clients.
3.24. Vonage (Nexmo SMS)
• Feature/Setting: Use SMS API; automate timed, templated notifications based on dispatch system triggers.
Benefits
4.2. Reminders are automatedly personalized, ensuring timely and accurate communication.
4.3. Automated reminders provide scalable and consistent client engagement for large repair teams.
4.4. Automating the reminder process decreases operational costs and minimizes manual intervention.
4.5. Automation of reminders supports omni-channel reachability and client preferences.