Scheduling & DispatchPurpose
1.2. Automator dynamically generates optimal travel routes, factoring in real-time traffic, job urgency, technician skills, and geographic proximity to streamline mobile auto glass repair workflows.
1.3. Automation supports automated notifications and real-time re-routing, reduces downtime, and improves customer satisfaction by providing estimated arrival times.
Trigger Conditions
2.2. Technician status update (e.g., job completed, en route).
2.3. Emergency/urgent repair flagged within the dispatcher dashboard.
2.4. Increased call or booking volume detected automatically by analytic sensors.
Platform Variants
- Feature/Setting: Directions & Distance Matrix APIs — automate route optimization via API call with origin, destination, and waypoints.
3.2. Microsoft Azure Maps
- Feature/Setting: Route Matrix API — configure travel mode “driving” with live traffic data for optimized dispatch automation.
3.3. Mapbox
- Feature/Setting: Optimized Trips API — automate complex multi-stop routing for glass repair vehicles.
3.4. HERE Technologies
- Feature/Setting: Routing API — schedule automated route recalculation events for job assignment changes.
3.5. Esri ArcGIS
- Feature/Setting: Route Layer with Network Analyst — automate batch route assignments for multiple technicians.
3.6. TomTom Routing API
- Feature/Setting: Advanced Routing — automate route scenarios considering repair urgency and technician shifts.
3.7. Salesforce Field Service
- Feature/Setting: Automated Scheduling & Optimization Engine — set up automated scheduling rules for incoming work orders.
3.8. ServiceTitan
- Feature/Setting: Dispatch Board API — automate assignment and status updates directly to tech dashboards.
3.9. Oracle Field Service Cloud
- Feature/Setting: Smart Location & Routing — automates course corrections based on real-time GPS.
3.10. SAP Field Service Management
- Feature/Setting: Automated Resource Scheduling — automate dispatch and route allocations by skill set and location.
3.11. Skedulo
- Feature/Setting: Automated Schedule Optimization — leverage geolocation data for dynamic routing automation.
3.12. Fleet Complete
- Feature/Setting: Automated Dispatch — configure triggers on task creation for instant tech route assignments.
3.13. Verizon Connect
- Feature/Setting: Route Optimizer — automate route plans and use vehicle health data for dispatch decisions.
3.14. Route4Me
- Feature/Setting: Route Optimization API — automate uploading of service calls for instant optimized routes.
3.15. Onfleet
- Feature/Setting: Automated Task Assignment — set auto-assignment logic for mobile repair locations.
3.16. Geotab
- Feature/Setting: Trips & Routing — automate route generation from job dispatch via API.
3.17. DispatchTrack
- Feature/Setting: Automated Dynamic Routing — run automations on same-day schedule changes.
3.18. OptimoRoute
- Feature/Setting: Automated Schedule and Route Planning — schedule automation based on delivery windows.
3.19. SimpliRoute
- Feature/Setting: Real-Time Routing Engine — automates dispatch based on traffic and technician location data.
3.20. Jobber
- Feature/Setting: Automated Route Optimization for Service Calls — configure task creation triggers to automate route mapping.
3.21. API Layer for Custom ERP
- Feature/Setting: Custom Workflow Trigger — automate field update events to rerun routing algorithms instantly.
Benefits
4.2. Automation enables real-time response to new bookings and emergencies for consistent service quality.
4.3. Automator improves resource utilization, reducing idle techs via dispatch logic.
4.4. Automated notifications enhance customer and technician communication.
4.5. Automating route plans minimizes fuel costs and environmentally impacts positively.
4.6. Scalable, automatable workflow for growing field operations in the auto glass repair industry.