Exception alerts for late arrivals or cancellations

Purpose

1. Automatically generate real-time alerts for schedule exceptions—late technician arrivals or job cancellations—improving response time and customer satisfaction for air compressor repair services.

2. Prevent missed appointments, mitigate costly downtime, and allow dynamic resource reallocation, supporting operational continuity.

3. Enable managers to act quickly via instant notifications, ensuring adherence to customer SLAs and reinforcing reliability in industrial settings.

Trigger Conditions

1. Technician fails to check in at the job site within a predefined time window after scheduled start.

2. Appointment is canceled by the customer or rescheduled outside accepted notice periods.

3. Dispatch or scheduling software logs a status change (e.g., “No Show” or “Cancelled”).

Platform Variants

1. Twilio

• Feature/Setting: Programmable SMS API; initiate SMS to manager on “No Show” event.
  
• Sample: Trigger POST to /Messages with event payload including technician ID and job details.
  

2. SendGrid

• Feature/Setting: Email API; send templated email alerts on cancellation.
  
• Sample: POST /mail/send on schedule change, with dynamic job parameters.
  

3. Microsoft Teams

• Feature/Setting: Incoming Webhook; push real-time alert card to Ops channel.
  
• Sample: POST to channel webhook URL with JSON summary on late arrival.
  

4. Slack

• Feature/Setting: Incoming Webhooks; dispatch structured message with affected job info.
  
• Sample: POST JSON payload to webhooks.slack.com containing job, technician, and action links.
  

5. PagerDuty

• Feature/Setting: Events API v2; open “Incident” on schedule breach.
  
• Sample: POST /v2/enqueue with incident trigger on exception matching filters.
  

6. ServiceNow

• Feature/Setting: Incident Management REST API; auto-generate ticket for late or canceled appointment.
  
• Sample: POST to /api/now/table/incident with job metadata and urgency.
  

7. Zendesk

• Feature/Setting: Tickets API; log a ticket on service disruption event.
  
• Sample: POST /api/v2/tickets; populate subject and custom fields with technician/event details.
  

8. Salesforce

• Feature/Setting: Case Object API; auto-create Service Case tied to incident.
  
• Sample: POST /services/data/vXX.X/sobjects/Case with trigger criteria.
  

9. Google Workspace (Gmail)

• Feature/Setting: Gmail API; automate structured Gmail alert to admin.
  
• Sample: POST /gmail/v1/users/me/messages/send with message model from schedule parser.
  

10. Outlook 365

• Feature/Setting: Graph Mail Send; email workflow to supervisors on breach event.
  
• Sample: POST /v1.0/me/sendMail with structured content built dynamically.
  

11. Freshdesk

• Feature/Setting: Ticket Creation API; open support ticket for manual follow-up.
  
• Sample: POST /api/v2/tickets with exception reason attached.
  

12. Telegram

• Feature/Setting: Bot API sendMessage; alert group/channel instantly.
  
• Sample: POST /bot/sendMessage to dispatcher group chat.
  

13. Asana

• Feature/Setting: Tasks API; auto-create task to investigate exception.
  
• Sample: POST /api/1.0/tasks with custom field for incident reason.
  

14. Trello

• Feature/Setting: Cards API; generate “Exception Alert” card in workflow.
  
• Sample: POST /1/cards to relevant board/list with job and technician details.
  

15. Monday.com

• Feature/Setting: Create Item API; inject row into “Exceptions” board on trigger.
  
• Sample: POST /v2/items with mutation: create_item for tracking.
  

16. ClickSend

• Feature/Setting: SMS API; text message to escalation contact list.
  
• Sample: POST /v3/sms/send with job, site, and technician info.
  

17. HubSpot

• Feature/Setting: Ticket API; log incident as customer support ticket.
  
• Sample: POST /crm/v3/objects/tickets with workflow-mapped fields.
  

18. Intercom

• Feature/Setting: Conversations API; initiate conversation linked to customer record.
  
• Sample: POST /conversations referencing event and scheduled contact.
  

19. BambooHR

• Feature/Setting: Time Tracking API; flag exceptions for HR follow-up.
  
• Sample: POST /api/generic/1/time_off/request with reason: “late arrival exception.”
  

20. Zoho CRM

• Feature/Setting: Case API; create CRM case for service issue.
  
• Sample: POST /crm/v2/Cases with custom fields from schedule incident.
  

Benefits

1. Minimize service disruptions through rapid exception reporting and escalation.

2. Reduce manual oversight, freeing staff for higher-value tasks.

3. Centralize audit trails, supporting compliance and continuous improvement.

4. Enhance SLA compliance and customer trust via proactive communications.

5. Facilitate data-driven performance analysis with structured exception logs.