Panic button alert routing and escalation

Purpose

1.1 Automate the rapid detection, routing, and escalation of panic button alerts in condominium complexes to corporate, management, and first responders.
1.2 Automates the collection of exact location, timestamp, and incident data for real-time response.
1.3 Automatable process reduces manual intervention and optimizes escalation pathways based on incident severity and roles.
1.4 Ensures automated compliance with corporate security standards and standardized alert handling.
1.5 Streamlines record-keeping, post-incident analytics, and automating audit processes for all alert events.

Trigger Conditions

2.1 Panic button activation physically, via mobile, web app, or IoT device.
2.2 Failed confirmation from security personnel within a time threshold triggers escalation.
2.3 Automated sensor signal (e.g. break-in detected by motion sensor/camera) can trigger the same alert automation.
2.4 Automated repeat of alerts if first response is not logged within set threshold.
2.5 Can integrate with access control or surveillance for escalated or false alert confirmation automation.

Platform Variants

3.1 Twilio
- Feature/Setting: Programmable SMS/Voice; configure Alert service with webhooks for automatedly sending alert messages to designated numbers; API endpoint: POST /Messages
3.2 SendGrid
- Feature/Setting: Email API; automates sending alert emails to a call tree; configure Dynamic Templates; API endpoint: POST /mail/send
3.3 Slack
- Feature/Setting: Incoming Webhooks for automated alert message to security channels; configure Slack App with webhook URL; method: chat.postMessage
3.4 Microsoft Teams
- Feature/Setting: Incoming webhook for automated posting to team channels; configure via Teams Connector; method: send via HTTP POST
3.5 PagerDuty
- Feature/Setting: Events API v2; automate escalation policies and incident routing; endpoint: POST /v2/enqueue
3.6 ServiceNow
- Feature/Setting: Incident Management API; automated ticket creation and notification; resource: POST /api/now/table/incident
3.7 Zendesk
- Feature/Setting: Ticketing API; automates issue creation and routing based on alert type; POST /api/v2/tickets
3.8 Google Chat
- Feature/Setting: Webhook integration; automated posting of incident alerts; configure and POST JSON payload
3.9 Opsgenie
- Feature/Setting: Alert API; automates alert generation, escalation, acknowledgment; POST /v2/alerts
3.10 Freshservice
- Feature/Setting: Service Desk API; automate incident tickets and escalation; POST /api/v2/tickets
3.11 WhatsApp Business API
- Feature/Setting: Automated message notifications for panic incidents; use /v1/messages endpoint
3.12 Telegram Bot API
- Feature/Setting: SendMessage method for automated chat alert to group/channel; POST /bot/sendMessage
3.13 Discord
- Feature/Setting: Webhook URL; automated alert posting to channel; use HTTP POST with event JSON
3.14 Salesforce
- Feature/Setting: Flow Builder automation; configure scheduled flow or record-triggered flow for incident creation
3.15 HubSpot
- Feature/Setting: Workflow automation; configure trigger on alert form submission; endpoint: /automation/v3/workflows
3.16 Zoom
- Feature/Setting: Chatbot/Messaging API for automated messaging to Corporate Command Center; POST /im/chat/messages
3.17 Google Workspace
- Feature/Setting: Gmail API for automated alerts to designated distribution lists; send via POST /users/{userId}/messages/send
3.18 AWS SNS
- Feature/Setting: Automated notification topics for multi-channel alerting; use Publish API call
3.19 Azure Logic Apps
- Feature/Setting: Automated workflow for escalations; configure Logic App Trigger with HTTP request, Condition, and email/SMS action
3.20 Zapier
- Feature/Setting: Webhooks and Multi-step Zaps for automated alert routing between various apps; use Webhooks by Zapier’s Catch Hook
3.21 Jira
- Feature/Setting: Create issue API; automates ticketing and status tracking; POST /rest/api/2/issue
3.22 Sentry
- Feature/Setting: Alert Rules; configure webhook or email alert to automating notification sequence
3.23 IVR System
- Feature/Setting: API-triggered calls for automating voice escalation when SMS or messaging is insufficient
3.24 Google Sheets
- Feature/Setting: App Script trigger to automate logging and escalation alert logic; use onEdit or time-driven triggers

Benefits

4.1 Automates rapid incident engagement, eliminates human bottlenecks in alert recognition and escalation.
4.2 Enhances response speed, accuracy, and accountability using fully orchestrated alert logic.
4.3 Automator solutions adaptable to changing escalation paths, team rosters, and compliance rules.
4.4 Enables post-incident review, automated trend analysis, and accountability in audit logs.
4.5 Centralizes, documents, and automates evidence for improved security and legal adherence.