Security & Compliance AutomationPurpose
1.2. Ensure rapid, traceable communication of threats, breaches, or policy violations to designated staff and external agencies.
1.3. Log all incident data for auditing, compliance, and trend analysis.
1.4. Provide multi-channel notifications and dynamic assignment of escalation levels.
1.5. Integrate with facility security, IT, and command infrastructure for holistic incident response.
Trigger Conditions
2.2. IT monitoring tool alert (e.g., malware detection, server compromise, failed login attempts).
2.3. Manual report via web form, mobile app, or hotline.
2.4. Compliance audit failure or policy violation detected by monitoring system.
2.5. Environmental alert (e.g., hazardous material detection, infrastructure fault sensor).
Platform Variants
3.1. ServiceNow
• Feature: Incident Management API
• Setting: Configure “Create Incident” endpoint with incident type and escalation logic.
3.2. Microsoft Teams
• Feature: Incoming Webhook
• Setting: Send adaptive card with incident details to #SecurityChannel.
3.3. PagerDuty
• Feature: Events API v2
• Setting: POST critical events to /v2/enqueue for automatic escalation policy routing.
3.4. Slack
• Feature: Incoming Webhooks
• Setting: Channel notification with incident summary and action buttons.
3.5. Twilio
• Feature: Programmable SMS API
• Setting: Send SMS alert to duty personnel and supervisors.
3.6. SendGrid
• Feature: Mail Send API
• Setting: Dispatch detailed incident emails to compliance/officer lists.
3.7. Jira Service Management
• Feature: Create Issue API
• Setting: Log incident tickets with priority mapping and assignee rules.
3.8. AWS Lambda
• Feature: Function Trigger
• Setting: Execute escalation workflow on specific security log event.
3.9. Google Sheets
• Feature: Sheets API Append
• Setting: Append incident details to incident log spreadsheet.
3.10. Splunk
• Feature: HTTP Event Collector
• Setting: Forward logs/events for centralized SIEM correlation.
3.11. Cisco Webex
• Feature: Incoming Webhooks
• Setting: Notify security team space with structured message.
3.12. Okta
• Feature: System Log API
• Setting: Trigger escalation if suspicious authentication detected.
3.13. Salesforce
• Feature: REST API Case Management
• Setting: Push incident to security queue with workflow rules.
3.14. Zendesk
• Feature: Ticket Creation API
• Setting: Log and auto-assign compliance incidents for tracking.
3.15. Opsgenie
• Feature: Alert API
• Setting: Generate alerts with escalation ladder and on-call schedules.
3.16. BMC Helix Remedy
• Feature: Incident Management REST API
• Setting: Register new incidents and invoke escalation business rules.
3.17. Service Bus (Azure)
• Feature: Queue/Topic
• Setting: Route incident messages to escalation-processing subscriber.
3.18. IBM QRadar
• Feature: Offense API
• Setting: Automatically create offense and link associated incidents.
3.19. Securitas eAlert
• Feature: RESTful Notification Endpoint
• Setting: Transmit physical security incident data for dispatch.
3.20. SAP Incident Management
• Feature: Incident Creation API
• Setting: Register and route incidents within SAP GRC framework.
3.21. Cherwell Service Management
• Feature: REST API Incident Creation
• Setting: Push incidents to manage workflow escalations.
3.22. VictorOps
• Feature: Alerts API
• Setting: Trigger incident for real-time notification and response chain.
3.23. Microsoft Power Automate
• Feature: Automated Flow (HTTP/Webhook)
• Setting: Integrate triggers and condition trees for routing escalation.
Benefits
4.2. Minimizes manual intervention, reducing error and oversight risks.
4.3. Enhances compliance and auditability with complete event logging.
4.4. Ensures correct priority, chain-of-command, and multi-channel communication per incident type.
4.5. Scales easily to adapt for new security and compliance rules across Air Force operations.