Post-service feedback and satisfaction surveys

Purpose

1. Automate the collection of post-service feedback after Hyundai vehicle maintenance or repair.

2. Automatedly trigger customer satisfaction surveys for service improvement and customer loyalty.

3. Automate NPS (Net Promoter Score) collection for Hyundai dealerships.

4. Enable automating follow-ups for low satisfaction scores to boost retention.

5. Ensure all customer touchpoints post-service are automatable for better analytics.

6. Streamline automatable reporting to service managers and marketing teams.

Trigger Conditions

1. Automated trigger upon closure of a service order in DMS/POS systems.

2. Scheduled automation (e.g., 24 hours after invoice issued).

3. Automated trigger on vehicle pick-up confirmation event.

4. Automation by post-repair status update in CRM or ERP.

5. Automatedly triggered if service advisor marks job as ‘complete’.

Platform Variants

1 Twilio SMS

• Feature/Setting: Automate SMS survey; configure via Twilio API (/Messages) with message body and customer phone.
  

2 SendGrid

• Feature/Setting: Send automated email survey using v3/mail/send endpoint with dynamic templates.
  

3 Typeform

• Feature/Setting: Automated survey distribution; use Typeform API (POST /responses) for collecting answers.
  

4 Salesforce

• Feature/Setting: Automate feedback tasks; use Process Builder to trigger outbound emails or SMS on case completion.
  

5 Google Forms

• Feature/Setting: Automatable sending of Google Form links via Gmail API; auto-store responses in Google Sheets.
  

6 HubSpot

• Feature/Setting: Automate follow-up emails using Workflows and Marketing Email API (POST /email/public/v1/singleEmail/send).
  

7 Zoho CRM

• Feature/Setting: Automate surveys with Zoho Campaigns API; create workflow alerts on ‘service complete’.
  

8 SurveyMonkey

• Feature/Setting: Automate invites and reminders via SurveyMonkey API (POST /collectors).
  

9 Mailchimp

• Feature/Setting: Automating survey emails using Campaigns API (/campaigns/create, /messages/send).
  

10 WhatsApp Business API

• Feature/Setting: Automate feedback collection through WhatsApp message templates triggered on DMS events.
  

11 Microsoft Power Automate

• Feature/Setting: Automated flows to trigger feedback requests; use ‘Send an email’ or ‘Post a message’ actions.
  

12 Slack

• Feature/Setting: Automate posting feedback requests to channels or DM customers via Slack API (chat.postMessage).
  

13 Freshdesk

• Feature/Setting: Automatically send satisfaction survey links after closing a service ticket.
  

14 Zendesk

• Feature/Setting: Automate triggers to send customer satisfaction surveys on ticket solved (automation rule).
  

15 ActiveCampaign

• Feature/Setting: Automate email and SMS outreach with CRM automations for survey delivery post-service.
  

16 Intercom

• Feature/Setting: Automatically trigger in-app or email surveys after ticket resolution using Automation Workflows.
  

17 Klaviyo

• Feature/Setting: Automate survey emails after service event with Flows API (POST /flows).
  

18 Telegram Bots

• Feature/Setting: Automate sending feedback forms using sendMessage and poll functions in Telegram Bot API.
  

19 Pipedrive

• Feature/Setting: Automate post-sale activities for survey delivery; use Workflow Automations and Mail API.
  

20 Airtable

• Feature/Setting: Automate storing responses; use Automations to trigger feedback form sends on record updates.
  

21 Qualtrics

• Feature/Setting: Automate distribution of advanced surveys via XM Directory API on Service Completion.
  

Benefits

1. Automated feedback processes increase response rates and actionable insights.

2. Automation of customer satisfaction surveys enables rapid issue resolution.

3. Automates data collection for service quality analytics and continuous improvement.

4. Reduces manual workload through automating repetitive follow-up tasks.

5. Enables automator-driven, consistent customer touchpoint management.

6. Fast, automated reporting boosts visibility for Hyundai dealer leadership.

7. Automation ensures compliance with manufacturer post-service contact policies.

8. Integrated, automatable systems for scalable multi-location survey management.