Service Dispatch & OperationsPurpose
1.2. Centralized technician monitoring ensures faster assignment, reduced fuel consumption, and precise arrival estimates.
1.3. Automated logging of technician locations for compliance, payroll, and job history records.
1.4. Integrates live tracking data with scheduling, notifications, and client-facing interfaces.
Trigger Conditions
2.2. Scheduled work order status update (e.g., "en route," "job started," "job completed").
2.3. Technician mobile app launch or GPS device connectivity event.
2.4. Manager or dispatcher request for current technician location.
2.5. Scheduled intervals (e.g., every 5 minutes) for ongoing route monitoring.
Platform Variants
3.1. Google Maps Platform
• Feature/Setting: Directions API and Geolocation API; configure periodic update endpoint, parse technician device coordinates.
3.2. Fleet Complete
• Feature/Setting: Telematics REST API; set up webhook to push live vehicle locations to dispatch system.
3.3. Verizon Connect
• Feature/Setting: Reveal API; subscribe to positionChanged events for field staff vehicles.
3.4. Samsara
• Feature/Setting: Fleet API; configure GPS ping every 2 minutes for technician driver profile.
3.5. Geotab
• Feature/Setting: MyGeotab API (GET /Device/Status); poll for latitude/longitude on active vehicles.
3.6. TomTom Telematics
• Feature/Setting: WEBFLEET.connect API; utilize real-time vehicleLocation endpoint.
3.7. Microsoft Azure Maps
• Feature/Setting: Route and Location APIs; periodic device location submission, automation rule for updates.
3.8. ArcGIS Location Tracking
• Feature/Setting: Tracker for ArcGIS REST endpoints; configure “track location” workflow per field device.
3.9. Mapbox
• Feature/Setting: Maps SDK & Location API; device.location() event triggers for worker updates.
3.10. Foursquare Places API
• Feature/Setting: Integrate GPS check-in with Place Insights, enabling context on technician stops.
3.11. Apple Core Location
• Feature/Setting: CLLocationManager in iOS app; send didUpdateLocations events to backend.
3.12. HERE Location Services
• Feature/Setting: Fleet Telematics API; subscribe to location events for service vehicles.
3.13. AWS Location Service
• Feature/Setting: Tracker resource; configure UpdateTracker endpoint via Lambda automation.
3.14. Fleetio
• Feature/Setting: Webhooks for asset updates; push technician GPS data into management portal.
3.15. Traccar
• Feature/Setting: API /positions endpoint; schedule GET on deviceId for near real-time position.
3.16. GpsGate
• Feature/Setting: Event Rules; Event Rule triggers HTTP request on location change.
3.17. TSheets/QuickBooks Time
• Feature/Setting: Mobile App GPS tracking; location reported at clock in/out, via Events API.
3.18. Salesforce Field Service
• Feature/Setting: Real-time geolocation tracking via Salesforce Mobile App; flow triggers TechnicianLocation updates.
3.19. Zendesk Field Service
• Feature/Setting: Mobile app “on site” and “en route” status triggers with location payload to central dispatch.
3.20. Jobber
• Feature/Setting: Mobile App GPS tracking, Event webhooks on job status/location update for integration.
3.21. WorkWave Route Manager
• Feature/Setting: GPS Integration API; push “current location” for assigned routes at periodic interval.
3.22. Onfleet
• Feature/Setting: Driver Location Events webhooks; configure push on location change for tracking dashboard.
3.23. FieldAware
• Feature/Setting: REST API “GetTechnicianLocation”; poll endpoint or subscribe to update events.
3.24. Xora (now part of Verizon Connect)
• Feature/Setting: GPS API feed into job dispatch module.
Benefits
4.2. Increases accuracy of ETA predictions for customers.
4.3. Boosts operational transparency and accountability.
4.4. Enables rapid response to route deviations or emergencies.
4.5. Automates compliance and timesheet validation.
4.6. Reduces travel times, fuel costs, and unnecessary downtime.
4.7. Enhances client satisfaction via proactive notifications and live map tracking.