Service Requests and Issue ManagementPurpose
1.2 Automates compliance with regulatory requirements for advanced notice, improving transparency and customer satisfaction through proactive service communication.
1.3 Enables automated escalation of critical maintenance tasks to the right teams, minimizing risks and operational downtime.
Trigger Conditions
2.2 Automate initiation upon creation or update of maintenance schedules by the maintenance planning system.
2.3 Automator triggers on input from IoT sensors indicating planned equipment downtime or maintenance.
2.4 Automates repeated reminders at configurable intervals (e.g., 7 days, 3 days, 1 day prior).
2.5 Automates escalation if acknowledgment of notification is not received within a set SLA window.
Platform Variants
• Feature/Setting: Automate sending SMS notifications; Configure messaging service and schedule with Message API.
3.2 SendGrid
• Feature/Setting: Automates email notification delivery; Set up Automation and use /mail/send API for scheduled dispatch.
3.3 Microsoft Teams
• Feature/Setting: Automate posting to Teams channels; Configure Incoming Webhooks to post scheduled messages.
3.4 Slack
• Feature/Setting: Automate direct message or channel alerts; Configure Scheduled Messages via chat.scheduleMessage API.
3.5 Google Calendar
• Feature/Setting: Automate calendar invites for maintenance; Use Events resource and push updates with Calendar API.
3.6 ServiceNow
• Feature/Setting: Automates service ticket updates; Configure Scheduled Notifications and Workflow Editor for triggers.
3.7 Zendesk
• Feature/Setting: Automate proactive ticket comments; Use Triggers with Notification Action and Schedule Fields.
3.8 HubSpot
• Feature/Setting: Automate email workflows to customers; Configure Workflows with Fixed Date Trigger.
3.9 Mailchimp
• Feature/Setting: Automate campaign scheduling; Use Automations to trigger maintenance reminder emails.
3.10 Salesforce
• Feature/Setting: Automates email and SMS reminders; Use Process Builder/Flows and Scheduled Actions.
3.11 Freshdesk
• Feature/Setting: Automate ticket updates and notifications; Use Automations and Time Triggers.
3.12 Zoho CRM
• Feature/Setting: Automate sending notification emails; Use Workflow Rules with Date/Time triggers.
3.13 Smartsheet
• Feature/Setting: Automate reminders on task dates; Configure Automated Alerts and Calendar Integration.
3.14 Outlook 365
• Feature/Setting: Automate email scheduling; Use Power Automate with ‘Send Email’ on scheduled dates.
3.15 PagerDuty
• Feature/Setting: Automate critical escalation notifications; Use Scheduled Maintenance and Event Rules.
3.16 Asana
• Feature/Setting: Automate task and notification creation; Use Rules on scheduled dates for assigned users.
3.17 Monday.com
• Feature/Setting: Automates reminder pulses; Use Automations set for specific dates/times.
3.18 Notion
• Feature/Setting: Automate scheduled page updates and notifications; Use integrations and Automations API.
3.19 Intercom
• Feature/Setting: Automate sending in-app and email messages; Use Series for scheduled communications.
3.20 Google Chat
• Feature/Setting: Automate chat messages; Use Chat API and scheduled webhooks to notify teams.
3.21 Workplace by Meta
• Feature/Setting: Automate group post notifications; Use Integrations to post updates at scheduled times.
3.22 SAP SuccessFactors
• Feature/Setting: Automate maintenance alerts to employees; Use Workflow and Notification Center for scheduled triggers.
Benefits
4.2 Ensures compliance with notification deadlines, automating record-keeping as evidence.
4.3 Minimizes maintenance-related complaints and automates feedback collection post-maintenance.
4.4 Automating notifications prevents service disruption surprises and enhances resident satisfaction.
4.5 Automator consolidation of event logs supports analytics for optimizing future maintenance automation.