Shipment & Carrier ManagementPurpose
1.2 Automated detection and distribution of critical alerts ensure faster response times, reduced manual tracking workload, and improve customer satisfaction by keeping all parties informed automatically.
1.3 Automating these notifications ensures compliance with SLA requirements, reduces costly disruptions, and strengthens operational resilience through automated exception management.
Trigger Conditions
2.2 Set automated triggers based on geofencing, expected arrival time mismatches, or customs hold statuses.
2.3 Scheduled automator checks of shipment progress at regular intervals, automating exception flagging if no updates occur within a set timeframe.
Platform Variants
• Feature/Setting: Automated SMS alert via Twilio’s Programmable Messaging API; configure webhook from TMS for delay event, trigger SMS send with dynamic shipment details.
3.2 SendGrid
• Feature/Setting: Automate sending HTML and transactional email alerts using SendGrid Email API; define event template for delays.
3.3 Slack
• Feature/Setting: Automated Slack channel/webhook notifications; use Slack Incoming Webhooks API, automate message to shipment team on exceptions.
3.4 Microsoft Teams
• Feature/Setting: Automated message to Teams channel; configure in Teams Incoming Webhook Connector, map shipment delay payload.
3.5 WhatsApp Business API
• Feature/Setting: Automate WhatsApp notifications via WhatsApp Cloud API; trigger alert template on delay status update.
3.6 PagerDuty
• Feature/Setting: Automated incident creation in PagerDuty via Events API on shipment exception trigger.
3.7 Zendesk
• Feature/Setting: Automatically creates Zendesk ticket on major shipment exception; configure Zendesk API create-ticket endpoint.
3.8 ServiceNow
• Feature/Setting: Automate incident ticket creation in ServiceNow via REST Table API for exceptions.
3.9 Salesforce
• Feature/Setting: Automate creation of Salesforce Case records via Salesforce REST API on alert condition.
3.10 HubSpot
• Feature/Setting: Automate task or ticket generation in HubSpot via Engagements API for logistics team follow-up.
3.11 Gmail
• Feature/Setting: Automate personalized email alerts using Gmail API’s send endpoint.
3.12 Webhooks (Generic)
• Feature/Setting: Universal outgoing webhook for push into any custom system or automator.
3.13 Microsoft Outlook
• Feature/Setting: Automate email notifications via Microsoft Graph API for Outlook mail send.
3.14 AWS SNS (Simple Notification Service)
• Feature/Setting: Automated publish of notification to SMS/email/topical endpoints via SNS Publish API.
3.15 Google Chat
• Feature/Setting: Automate alert delivery to Google Chat Space using Incoming Webhook API.
3.16 JIRA
• Feature/Setting: Automatically create JIRA issues for operational review via JIRA REST API.
3.17 Monday.com
• Feature/Setting: Automate item creation/task assignment in Monday.com board via Monday API on event trigger.
3.18 Trello
• Feature/Setting: Automate Trello card creation in logistics board via Trello’s REST API for flagged exceptions.
3.19 SAP S/4HANA
• Feature/Setting: Trigger automated workflow in SAP S/4HANA using Business Workflow API on shipment exception.
3.20 Oracle Transportation Management (OTM)
• Feature/Setting: Automate outbound alerts using OTM’s integration API to notify partners/suppliers.
Benefits
4.2 Automates compliance tracking for contractually mandated notifications and visibility evidence.
4.3 Automator reduces manual effort, freeing staff for higher-value activities.
4.4 Automatedly improves response speed, enabling faster problem-solving and strengthening shipper-carrier relationships.
4.5 Enables automatable escalation workflows, ensuring no exception is overlooked.
4.6 Automates audit logging of all exception notifications for reporting and continuous improvement.